PXP

All Systems Operational

Transaction Processing ? Operational
Value Added Services ? Operational
Token Vault ? Operational
Settlement ? Operational
Reporting ? Operational
Managed File Transfer ? Operational
Help & Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

System Maintenance May 13, 2025 07:00-08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 09, 2025 - 09:38 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 09, 2025 - 09:37 UTC
Scheduled - Maintenance Details:
• When: May 13, 2025, 07:00–08:00 UTC (scheduled maintenance window)
• Impact: Downtime of approximately 30 minutes within this window

This scheduled enhancement is part of our strategic technology roadmap and represents an investment in our platform's future capabilities. Our engineering team has carefully planned this work during a low-traffic period to minimise the impact. Every precaution has been taken to minimise downtime and mitigate risks.

We understand any interruption is inconvenient. That's why we're giving you advance notice, and our team is standing by to help with any preparations you might need. If you have questions or need assistance ahead of this brief maintenance period, please reach out. Additional reminders will be sent out in the lead up to this maintenance.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Mar 31, 2025 - 09:15 UTC

Payments Release 25-10 May 14, 2025 07:30-12:30 UTC

Change Reference:
210460
Description:
Service Updates - Payments Release 25-10
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Posted on May 09, 2025 - 14:36 UTC
May 12, 2025

No incidents reported today.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025
Incident - Service Disruption for Multiple payment methods
Resolved - The issue affecting multiple payment methods has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Time 05:45 AM UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
May 6, 06:22 UTC
Investigating - We are currently investigating a service disruption affecting multiple payment methods. Our teams are working to identify the root cause and will provide an update as soon as we have more information.
Start Time 05:10 AM UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
May 6, 06:21 UTC
May 5, 2025
Payment Service Release
Completed - The scheduled maintenance has been completed.
May 5, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 07:30 UTC
Scheduled -
Change Reference:
C- 208522
Description:
Payments Release 25-09
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Apr 29, 08:26 UTC
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
Payper transactions hung in InitiateRequestProviderCommunicationErrorOccurred/ PendingOnCustomer state.
Resolved - The issue affecting Interac eTransfer Deposit has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.
May 2, 23:49 UTC
Monitoring - We are currently awaiting confirmation from the provider and will provide updates as they become available.
May 2, 23:17 UTC
Identified -
Incident Reference:
1118127
Payment Provider:
Payper
Payment Method:
Interac eTransfer Deposit
Incident Description:
The PXP Support team noticed that all transactions in PendingOnCustomer state since 22:18 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. It is confimed that there was a technical issue at Provider end.
Start Time
02/05/2025 22:18 UTC.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
May 2, 23:16 UTC
May 1, 2025

No incidents reported.

Apr 30, 2025
DirectEBanking through Paymentnetwork is Down
Resolved - This incident has been resolved.
Apr 30, 15:25 UTC
Monitoring -
Incident Reference:
1117197
Payment Provider:
Paymentnetwork
Payment Method:
DirectEBanking
Incident Description:
The PXP Support team noticed all transactions in Redirect state since 10:10 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. We could see service disruption at provider status page.
Start Time
30/04/2025 10:10

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Apr 30, 11:44 UTC
PIX Deposit through PIN Bank is Down
Resolved - The issue affecting PIX Deposits has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Time 5:51 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Apr 30, 07:06 UTC
Monitoring - We have noted that payments have been successfully processed from 5:31 UTC onwards. We are currently awaiting confirmation from the provider and will provide updates as they become available.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Apr 30, 06:29 UTC
Investigating -
Incident Reference:
1117059
Payment Provider:
PINBank
Payment Method:
PIX Deposit
Incident Description:
The PXP Support team noticed all transactions hung in Initiated state since 02:29 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
30/04/2025 02:29

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Apr 30, 03:21 UTC
Apr 29, 2025
PXP Status Page Maintenance - Component List Update
Completed - The scheduled maintenance has been completed.
Apr 29, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 09:30 UTC
Scheduled - We will be undergoing scheduled maintenance to update our list of components on our PXP Status Page during this time.

We will also be sending a separate email communication to all subscribers detailing the changes and providing guidance in how to subscribe to the new components.

**There will be no impact to our services or gateway during this maintenance and this is an update to our status page only**
Apr 28, 10:42 UTC
Apr 28, 2025
Payment Service 25-08 Release
Completed - The scheduled maintenance has been completed.
Apr 28, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 07:30 UTC
Scheduled -
Change Reference:
208515
Description:
Service Updates - Payments Special Release 25-08
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Apr 25, 08:22 UTC
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