As part of our continued efforts to enhance platform resilience and prepare for long-term scale, we will be performing a scheduled reseed of internal identifiers within the Payment Service.
This change represents the final step in the previously communicated transition from int to bigint identifiers. The reseed is a routine step that would have occurred organically over time as ID volumes grew. However, we’re proactively accelerating this update now to ensure optimal performance, consistency, and headroom for future expansion.
There is no impact on service functionality or integration behaviour, but we are notifying you in line with our commitment to transparency and operational awareness.
Maintenance Details:
• When: July 28, 2025, 07:00–08:00 UTC (scheduled maintenance window)
• Impact: No expected impact on your integration or downstream systems.
For API integrated solutions, no action is required from your side. This update is fully backward compatible and will not affect existing integrations or system behaviour.
If you have any systems that automatically read or process reports (e.g. data imports or dashboards), please ensure they can handle larger ID numbers. As previously communicated, the format is changing from a standard number (int) to a larger number type (bigint). If you anticipate any issues, feel free to reach out to our team for support.
Please note that, during any maintenance window, the expected impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket Posted on
Jul 01, 2025 - 14:48 UTC
Resolved -
The approval rate is back to normal since 7/10/2025 1:13 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Jul 10, 02:04 UTC
Investigating -
We are currently investigating a service disruption affecting Flash1VoucherDeposit. Our teams are working with provider to identify the root cause and will provide an update as soon as we have more information. Start Time 23:06 UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 10, 01:00 UTC
Completed -
The scheduled maintenance has been completed.
Jul 9, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 07:30 UTC
Scheduled -
Change Reference:
220826
Description:
Payments Release 25-14
Impact:
No impact
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jul 7, 14:39 UTC
Completed -
The scheduled maintenance has been completed.
Jul 8, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 09:00 UTC
Scheduled -
Change Reference:
221486
Description:
ANYpay Service Updates - Release 2025.14
Impact:
No impact is anticipated.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jul 7, 08:35 UTC
Resolved -
The approval rate is back to normal since 7/3/2025 1:40 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Jul 3, 04:23 UTC
Investigating -
We are currently investigating a service disruption affecting PIX Deposits. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time 00:26
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 3, 01:10 UTC
Resolved -
The issue affecting DirectEBankingDeposit/PaymentNetwork has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.
End Time 07:43 UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 1, 07:53 UTC
Identified -
We are currently investigating a service disruption affecting DirectEBankingDeposit/PaymentNetwork. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time 22:14 UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 1, 06:21 UTC