PXP

All Systems Operational

ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Unity Operational
Local Payment Method(s) Operational
MFT - Managed File Transfer ? Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 26, 2025

No incidents reported today.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Resolved - The approval rate has been back to normal since 3/22/2025 14:13 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Mar 22, 14:17 UTC
Update - We noticed on the provider status page that they are identified a decrease in the conversion rates of Santander payments due to an error on their Home Banking application, affecting Pix transactions. All D24 services are fully functional. We continue to notice the approval rates have not/slightly improved. PXP Systems are operating normally. Updates will be provided as more information becomes available.
Mar 22, 13:52 UTC
Identified -
Incident Reference:
1100501
Payment Provider:
Directa24
Payment Method:
PIX Deposit
Incident Description:
The PXP Support team noticed ***some transactions*** in *** InitiateRequestProviderCommunicationErrorOccurred*** since 3/22/2025 11:41:44 UTC. The PXP technical team is coordinating with the provider to resolve this. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
MEDIUM (Populate impact here if known, if not please remove this line)
Start Time
3/22/2025 11:41:44 AM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.

Mar 22, 12:37 UTC
Mar 21, 2025

No incidents reported.

Mar 20, 2025
Resolved - Due to compliance request from Capitec (One of the largest South Africa Bank), one of our merchants has disabled processing until further notice.
Mar 20, 10:32 UTC
Monitoring - We are consistently monitoring the payments and have contacted the provider to ascertain if there are any issues on their end.
Mar 20, 06:25 UTC
Update - PXP technical team is still coordinating with the Provider for resolution. Updates will be provided as more information becomes available.
Mar 19, 16:07 UTC
Investigating -
Incident Reference:
1099357
Payment Provider:
Ipay
Payment Method:
Ipay Deposit
Incident Description:
The PXP Support team noticed many IPay deposits hung in Redirect and AbortedByCustomer state. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
19/03/2025 13:05 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.

Mar 19, 14:35 UTC
Mar 19, 2025
Completed - The scheduled maintenance has been completed.
Mar 19, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:00 UTC
Scheduled -
Change Reference:
204712
Description:
ANYpay Service Updates - Release 2025.06
Impact:
Intermittently Unavailable.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket

Mar 18, 16:07 UTC
Completed - The scheduled maintenance has been completed.
Mar 19, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 07:30 UTC
Scheduled -
Change Reference:
C-009939
Description:
Payments Release 25-06
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket

Mar 17, 15:12 UTC
Resolved - We notice the approval rates have improved since 3/19/2025 9:35 AM UTC. PXP Systems are operating normally. We are still waiting for a response from the provider to understand the cause of the issue.
Mar 19, 09:49 UTC
Investigating -
Incident Reference:
1099139
Payment Provider:
Shift4
Payment Method:
VISA/ECMC Deposit
Incident Description:
The PXP Support team noticed most of the transactions in AuthoriseCommunicationErrorOccurred since 08:44 AM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
19/03/2025 08:44 AM UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here
to create a ticket.
Mar 19, 09:22 UTC
Mar 18, 2025
Resolved - The file content issue has been resolved now. All Settlements for 18th March is completed.
Mar 18, 17:09 UTC
Update - We are still closely working on this. We will update once we have more information.
Mar 18, 16:36 UTC
Update - We have contacted provider and they are investigating it. We will update once we have a response from them.
Mar 18, 12:34 UTC
Monitoring - Investigation of this issue is still ongoing; we are working hard on resolving the issue as soon as possible.'
Mar 18, 10:16 UTC
Identified -
Incident Reference:
1098362
Payment Provider:
PXP
Payment Method:
Settlement of Acquiring transactions
Incident Description:
We have identified some issues with the file content that may result in a delay in settlement for today, March 18 , 2025. Our technical team is currently addressing the matter, we will update you as we get more information.
Impact:
HIGH.
Start Time
18/03/2025

Mar 18, 10:16 UTC
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.