Investigating - We are currently investigating a potential service disruption affecting Unity merchants and digital wallet transactions, where a validation error is being received. Our teams are working to identify the root cause and will provide an update as soon as we have more information.
Start Date 13/10/2026
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 15, 2026 - 12:10 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 15:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 13:30 UTC
Scheduled -
Change Reference:
317274
Description:
Service Updates - Payment Service 26.21 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 15, 13:22 UTC
Resolved -
We have received an update from the provider with the following response: ========================================= We observed some transaction processing delays between approximately 7:00 PM and 7:30 PM EDT (23:00–23:30 UTC), which have since been resolved. Our team has completed additional network testing and confirmed that services are functioning as expected. We will continue to closely monitor the situation to ensure ongoing stability.
Oct 15, 00:29 UTC
Monitoring -
We see successful transactions from 10/14/2026 11:39:22 PM UTC, we are monitoring transactions awaiting response from provider.
Oct 15, 00:23 UTC
Investigating -
Incident Reference:
1324486
Incident Description:
We have observed that Interac e-Transfer deposits through Payepr have remained in the "InitiateErrorReportedByProvider" state since 10/14/2026 10:59:19 PM UTC.We have contacted the provider and are awaiting a response. PXP systems are working normally.
Impact:
High
Start Time
10/14/2026 10:59:19 PM UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 14, 23:42 UTC
Completed -
The scheduled maintenance has been completed.
Oct 14, 12:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:30 UTC
Scheduled -
Change Reference:
314572
Description:
Payment Release 26-21
Impact:
None
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 12, 13:28 UTC
Completed -
The scheduled maintenance has been completed.
Oct 13, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 09:00 UTC
Scheduled -
Change Reference:
316083
Description:
ANYpay Service Updates - Release 2026.21
Impact:
Intermittently Unavailable
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 12, 09:39 UTC
Completed -
The scheduled maintenance has been completed.
Oct 12, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 09:00 UTC
Scheduled -
Change Reference:
316079
Description:
Service Updates - ANYpay 2026.21 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 12, 08:24 UTC
On 12 October 2026, between 13:11 and 13:17 UTC, Visa withdrawal requests failed when initiatePaymentRequest was sent to PXP, resulting in transactions not being created.
The issue was caused by a configuration change at PXP. The change has since been rolled back, and the issue is resolved.
End Time 13:17
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 12, 14:16 UTC
Resolved -
The issue affecting Paysafecard Deposit has been resolved and services are now operating normally.
End Time *12:40***
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 11, 08:00 UTC
Update -
Paysafe is investigating the issue. We will notify you as soon as the updates become available.
Oct 10, 13:50 UTC
Identified -
We have observed Paysafecard Deposit intermittently failing with timeout Exception, since 0/10/2026 7:05 UTC. We have contacted the provider regarding this issue.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 10, 10:11 UTC
Resolved -
The transaction processing has returned to normal since 8/10/2026 07:35 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Oct 8, 08:54 UTC
Investigating -
We are currently investigating a service disruption affecting Diners Deposit. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time 03:48
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 8, 07:26 UTC
Resolved -
The issue affecting BankTransferRedirectDeposit has been resolved and services are now operating normally.
End Time ***06:30***
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 4, 07:39 UTC
Investigating -
We are currently investigating a service disruption affecting BankTransferRedirectDeposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time ***05:00***
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 4, 06:16 UTC