Incident 1331053 - Service Disruption for BankTransferRedirectDeposit
Monitoring - Provider has informed that there were issues with their participating banks. We are seeing an improvement in success rate since 15:45 UTC. We are monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 23, 2026 - 16:06 UTC
Investigating - We are currently investigating a service disruption affecting BankTransferRedirectDeposit. Our teams are working with provider to identify the root cause and will provide an update as soon as we have more information.
Start Time 15:20 PM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 23, 2026 - 16:03 UTC
Transaction Processing Operational
Value Added Services Operational
Token Vault Operational
Settlement Operational
Reporting Operational
Managed File Transfer Operational
Help & Support Operational
Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ANYpay Release Oct 26, 2026 09:00-15:00 UTC

Change Reference:
318793
Description:
ANYpay Service Updates - Release 2026.22
Impact:
None

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Posted on Oct 23, 2026 - 13:18 UTC

ANYpay Release Oct 27, 2026 09:00-13:00 UTC

Change Reference:
318792
Description:
ANYpay Service Updates - Release 2026.22
Impact:
Intermittently Unavailable.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Posted on Oct 23, 2026 - 13:24 UTC

Payment Service Release Oct 28, 2026 07:30-12:30 UTC

Change Reference:
318474
Description:
Payments Release 26-22
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Posted on Oct 23, 2026 - 14:47 UTC

Oct 24, 2026

No incidents reported today.

Oct 23, 2026

Incident 1329782 - Service Disruption for Paysafecard Deposit
Resolved - Provider has confirmed that a fix has been implemented at their end. The issue affecting Paysafecard Deposit has since been resolved and services are now operating normally. Thank you for your patience.

End Time 01:55 AM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 23, 16:27 UTC
Identified - We noticed that Paysafecard deposits have been intermittently failing due to communication errors since 10/22/2026 11:26 UTC. This issue is related to scheduled maintenance on the provider’s side.
We will continue monitoring the situation and provide a further update once additional information becomes available.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 22, 12:14 UTC
Incident 1330661 - Service Disruption for AppleECMCDeposit/ECMC Deposit
Resolved - The issue affecting AIBMS/ECMC Deposit has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Time ***03:40***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 23, 04:54 UTC
Investigating - We are currently investigating a service disruption affecting AIBMS/ECMC Deposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information.
Start Time ***02:50***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 23, 03:48 UTC

Oct 22, 2026

Oct 21, 2026

Incident 1328891 - Service Disruption for VoucherRedirectDeposit
Resolved - Provider has fixed the issue at their end and we see an improvement in success rate since 10/21/2026 8:32 AM UTC. The issue affecting VoucherRedirectDeposit has been resolved and services are now operating normally. We will continue to monitor the situation to ensure stability. Thank you for your patience.

End Time 08:32

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 21, 09:06 UTC
Investigating - We are currently investigating a service disruption affecting VoucherRedirectDeposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information.
Start Time 06:41

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 21, 07:57 UTC

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

Incident 1326024 - Service Disruption for Voucher Redirect Deposit
Resolved - The issue affecting Voucher Redirect Deposit has been resolved and services are now operating normally.

End Time ***09:10***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 18, 10:49 UTC
Identified - The provider has confirmed that they are experiencing intermittent issues on their end. Their team is currently working on implementing a fix and will share further updates

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 18, 09:51 UTC
Investigating - We are currently investigating a service disruption affecting Voucher Redirect Deposit through Callpay. Our teams are working to identify the root cause and will provide an update as soon as we have more information.
Start Time 06:54

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 18, 07:17 UTC

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Incident #1324806 - Service Disruption - Unity - Validation Errors when trying to process ApplePay/GooglePay transactions
Resolved - The issue affecting Unity merchants and digital wallet transactions has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Date 15/10/2026

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 16, 09:05 UTC
Investigating - We are currently investigating a potential service disruption affecting Unity merchants and digital wallet transactions, where a validation error is being received. Our teams are working to identify the root cause and will provide an update as soon as we have more information.

Start Date 13/10/2026

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 15, 12:10 UTC

Oct 15, 2026

Payment Service 26.21 Release
Completed - The scheduled maintenance has been completed.
Oct 15, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 13:30 UTC
Scheduled -
Change Reference:
317274
Description:
Service Updates - Payment Service 26.21 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 15, 13:22 UTC
Interac eTransfer Deposit hung in InitiateErrorReportedByProvider#1324486
Resolved - We have received an update from the provider with the following response:
========================================= We observed some transaction processing delays between approximately 7:00 PM and 7:30 PM EDT (23:00–23:30 UTC), which have since been resolved.
Our team has completed additional network testing and confirmed that services are functioning as expected. We will continue to closely monitor the situation to ensure ongoing stability.
Oct 15, 00:29 UTC
Monitoring - We see successful transactions from 10/14/2026 11:39:22 PM UTC, we are monitoring transactions awaiting response from provider.
Oct 15, 00:23 UTC
Investigating -
Incident Reference:
1324486
Incident Description:
We have observed that Interac e-Transfer deposits through Payepr have remained in the "InitiateErrorReportedByProvider" state since 10/14/2026 10:59:19 PM UTC.We have contacted the provider and are awaiting a response. PXP systems are working normally.
Impact:
High
Start Time
10/14/2026 10:59:19 PM UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 14, 23:42 UTC

Oct 14, 2026

Payment Service Release
Completed - The scheduled maintenance has been completed.
Oct 14, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:30 UTC
Scheduled -
Change Reference:
314572
Description:
Payment Release 26-21
Impact:
None

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 12, 13:28 UTC

Oct 13, 2026

ANYpay Release
Completed - The scheduled maintenance has been completed.
Oct 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 09:00 UTC
Scheduled -
Change Reference:
316083
Description:
ANYpay Service Updates - Release 2026.21
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 12, 09:39 UTC

Oct 12, 2026

ANYpay 2026.21 Release
Completed - The scheduled maintenance has been completed.
Oct 12, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 09:00 UTC
Scheduled -
Change Reference:
316079
Description:
Service Updates - ANYpay 2026.21 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 12, 08:24 UTC
Incident 1323126 - Service Disruption for Visa withdrawal
Resolved - Resolved: Visa Withdrawal Requests

On 12 October 2026, between 13:11 and 13:17 UTC, Visa withdrawal requests failed when initiatePaymentRequest was sent to PXP, resulting in transactions not being created.

The issue was caused by a configuration change at PXP. The change has since been rolled back, and the issue is resolved.

End Time 13:17

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 12, 14:16 UTC

Oct 11, 2026

Incident 1322060 - Service Disruption for Paysafecard Deposit
Resolved - The issue affecting Paysafecard Deposit has been resolved and services are now operating normally.

End Time *12:40***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 11, 08:00 UTC
Update - Paysafe is investigating the issue. We will notify you as soon as the updates become available.
Oct 10, 13:50 UTC
Identified - We have observed Paysafecard Deposit intermittently failing with timeout Exception, since 0/10/2026 7:05 UTC. We have contacted the provider regarding this issue.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 10, 10:11 UTC

Oct 10, 2026

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