Payment Service Release
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 2026 - 07:30 UTC
Scheduled -
Change Reference:
308603
Description:
Payment Release 26-19
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 16, 2026 07:30-12:30 UTC
Transaction Processing Under Maintenance
Value Added Services Under Maintenance
Token Vault Under Maintenance
Settlement Under Maintenance
Reporting Under Maintenance
Managed File Transfer Under Maintenance
Help & Support Under Maintenance
Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 16, 2026

Unresolved incident: Payment Service Release.

Sep 15, 2026

ANYpay 2026.19 & 2026.19.1 Release
Completed - The scheduled maintenance has been completed.
Sep 15, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:00 UTC
Scheduled -
Change Reference:
308938
Description:
ANYpay Service Updates - Release 2026.19 & 2026.19.1
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 14, 09:07 UTC
Database Server Upgrade
Completed - The scheduled maintenance has been completed.
Sep 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 19, 09:05 UTC
Scheduled -
Change Reference:
C-302386
Description:
C-302386, Database Server upgrade
Impact:
Up to 1 minutes interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 19, 06:16 UTC
Incident 1312438 - Service Disruption for Flash1VoucherDeposit
Resolved - The issue affecting Flash1VoucherDeposit has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Time 10:14 AM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 15, 11:10 UTC
Investigating - We are currently investigating a service disruption affecting Flash1VoucherDeposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information.
Start Time 9:09 AM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 15, 09:33 UTC

Sep 14, 2026

ANYpay 2026.19 & 2026.19.1 Release
Completed - The scheduled maintenance has been completed.
Sep 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 13:00 UTC
Scheduled -
Change Reference:
308939
Description:
Service Updates - ANYpay Service Updates - Release 2026.19 & 2026.19.1
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 14, 09:03 UTC

Sep 13, 2026

No incidents reported.

Sep 12, 2026

Incident 1311263 - Service Disruption for Card payments through shift4
Resolved - The issue affecting Card payments has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Time 21:51 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 12, 23:20 UTC
Monitoring - Shift4 has confirmed that the technical issue originated on their end. We have observed that payment processing returned to normal at 21:51 UTC and we are monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 12, 22:15 UTC
Investigating - We are currently investigating a service disruption affecting card payments through shift4. Our teams are working to identify the root cause and will provide an update as soon as we have more information.
Start Time 20:52 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 12, 21:17 UTC

Sep 11, 2026

No incidents reported.

Sep 10, 2026

DR Fail-over Test
Completed - The scheduled maintenance has been completed.
Sep 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 10:00 UTC
Scheduled -
Change Reference:
307094
Description:
MFT DR Fail-over Test
Impact:
Up to 10 minutes interruption during the switch. During failover, mft.pxpfinancial.com will use IP address 134.159.51.44, and our DNS will be updated. If you have connection issues, please contact your network team.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 7, 11:35 UTC

Sep 9, 2026

ANYpay 2026.18.2 Release
Completed - The scheduled maintenance has been completed.
Sep 9, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 11:31 UTC
Scheduled -
Change Reference:
307596
Description:
Service Updates - Release 2026.18.2
Impact:
Intermittently Unavailable. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 8, 11:03 UTC
ANYpay DR Fail-over Test
Completed - The scheduled maintenance has been completed.
Sep 9, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:00 UTC
Scheduled -
Change Reference:
306941
Description:
Failover ANYpay Services from London Data Centre to New Jersey Data Centre.
Impact:
Up to 1 minute interruption during the switch.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 4, 12:05 UTC

Sep 8, 2026

ANYpay 2026.18.2 Release
Completed - The scheduled maintenance has been completed.
Sep 8, 17:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 8, 11:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 11:30 UTC
Scheduled -
Change Reference:
307597
Description:
Service Updates - Release 2026.18.2
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 8, 11:01 UTC

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

ANYpay Barclays Settlement Delay - 02/09/2026
Resolved -
Incident Reference:
1307111
Acquirer
Barclays
Incident Description:
There will be a settlement delay for Barclays transactions dated 01/09/2026, due to a submission failure.
Impact:
Possible 24 hour settlement delay for transactions taken on 1st September 2026

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 3, 08:50 UTC

Sep 2, 2026

Incident 1307191 - Service Disruption for ECMC and VISA Deposit
Resolved - The issue affecting ECMC and VISA deposits has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Time 12:54 PM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 2, 13:33 UTC
Investigating - We are currently investigating a service disruption affecting ECMC and VISA Deposits. Our teams are working to identify the root cause and will provide an update as soon as we have more information.
Start Time 07:30 AM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 2, 12:22 UTC
ANYpay Service Updates
Completed - The scheduled maintenance has been completed.
Sep 2, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 09:00 UTC
Scheduled -
Change Reference:
306575
Description:
ANYpay Service Updates - Release 2026.18 & 2026.18.1
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 1, 16:03 UTC
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