PXP Status

Oct `28`, `2026`

Unresolved incident: Payment Service Release.

Oct `27`, `2026`

Completed - The scheduled maintenance has been completed.
Oct 27, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 09:00 UTC

Scheduled -

Change Reference:

318792

Description:

ANYpay Service Updates - Release 2026.22

Impact:

Intermittently Unavailable.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 23, 13:24 UTC

Incident 1334478 - Service Disruption for INTERACETRANSFER

Resolved - The issue affecting INTERACETRANSFER has been resolved and services are now operating normally.

End Time ***03:40***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 27, 04:14 UTC

Monitoring - We have identified a service disruption affecting INTERAC e-Transfer transactions. Our teams are actively working with the provider to identify the root cause.

The provider has informed us that there is a delay affecting the Interac network, which began on October 26, 2026, at 10:58 PM EDT (02:58 UTC). As a result, you may experience an increase in pending transactions during this period.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 27, 04:00 UTC

Incident 1331053 - Service Disruption for BankTransferRedirectDeposit

Resolved - The issue affecting ***enter payment method*** has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Time ***15:45***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 27, 03:55 UTC

Monitoring - Provider has informed that there were issues with their participating banks. We are seeing an improvement in success rate since 15:45 UTC. We are monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 23, 16:06 UTC

Investigating - We are currently investigating a service disruption affecting BankTransferRedirectDeposit. Our teams are working with provider to identify the root cause and will provide an update as soon as we have more information.
Start Time 15:20 PM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 23, 16:03 UTC

Oct `26`, `2026`

ANYpay Release

Completed - The scheduled maintenance has been completed.
Oct 26, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 09:00 UTC

Scheduled -

Change Reference:

318793

Description:

ANYpay Service Updates - Release 2026.22

Impact:

None

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 23, 13:18 UTC

Oct `25`, `2026`

No incidents reported.

Oct `24`, `2026`

No incidents reported.

Oct `23`, `2026`

Incident 1329782 - Service Disruption for Paysafecard Deposit

Resolved - Provider has confirmed that a fix has been implemented at their end. The issue affecting Paysafecard Deposit has since been resolved and services are now operating normally. Thank you for your patience.

End Time 01:55 AM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 23, 16:27 UTC

Identified - We noticed that Paysafecard deposits have been intermittently failing due to communication errors since 10/22/2026 11:26 UTC. This issue is related to scheduled maintenance on the provider’s side.
We will continue monitoring the situation and provide a further update once additional information becomes available.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 22, 12:14 UTC

Incident 1330661 - Service Disruption for AppleECMCDeposit/ECMC Deposit

Resolved - The issue affecting AIBMS/ECMC Deposit has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Time ***03:40***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 23, 04:54 UTC

Investigating - We are currently investigating a service disruption affecting AIBMS/ECMC Deposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information.
Start Time ***02:50***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 23, 03:48 UTC

Oct `22`, `2026`

Oct `21`, `2026`

Incident 1328891 - Service Disruption for VoucherRedirectDeposit

Resolved - Provider has fixed the issue at their end and we see an improvement in success rate since 10/21/2026 8:32 AM UTC. The issue affecting VoucherRedirectDeposit has been resolved and services are now operating normally. We will continue to monitor the situation to ensure stability. Thank you for your patience.

End Time 08:32

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 21, 09:06 UTC

Investigating - We are currently investigating a service disruption affecting VoucherRedirectDeposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information.
Start Time 06:41

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 21, 07:57 UTC

Oct `20`, `2026`

No incidents reported.

Oct `19`, `2026`

No incidents reported.

Oct `18`, `2026`

Incident 1326024 - Service Disruption for Voucher Redirect Deposit

Resolved - The issue affecting Voucher Redirect Deposit has been resolved and services are now operating normally.

End Time ***09:10***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 18, 10:49 UTC

Identified - The provider has confirmed that they are experiencing intermittent issues on their end. Their team is currently working on implementing a fix and will share further updates

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 18, 09:51 UTC

Investigating - We are currently investigating a service disruption affecting Voucher Redirect Deposit through Callpay. Our teams are working to identify the root cause and will provide an update as soon as we have more information.
Start Time 06:54

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 18, 07:17 UTC

Oct `17`, `2026`

No incidents reported.

Oct `16`, `2026`

Incident #1324806 - Service Disruption - Unity - Validation Errors when trying to process ApplePay/GooglePay transactions

Resolved - The issue affecting Unity merchants and digital wallet transactions has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Date 15/10/2026

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 16, 09:05 UTC

Investigating - We are currently investigating a potential service disruption affecting Unity merchants and digital wallet transactions, where a validation error is being received. Our teams are working to identify the root cause and will provide an update as soon as we have more information.

Start Date 13/10/2026

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 15, 12:10 UTC

Oct `15`, `2026`

Payment Service 26.21 Release

Completed - The scheduled maintenance has been completed.
Oct 15, 15:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 13:30 UTC

Scheduled -

Change Reference:

317274

Description:

Service Updates - Payment Service 26.21 Release

Impact:

No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 15, 13:22 UTC

Interac eTransfer Deposit hung in InitiateErrorReportedByProvider#1324486

Resolved - We have received an update from the provider with the following response:
========================================= We observed some transaction processing delays between approximately 7:00 PM and 7:30 PM EDT (23:00–23:30 UTC), which have since been resolved.
Our team has completed additional network testing and confirmed that services are functioning as expected. We will continue to closely monitor the situation to ensure ongoing stability.
Oct 15, 00:29 UTC

Monitoring - We see successful transactions from 10/14/2026 11:39:22 PM UTC, we are monitoring transactions awaiting response from provider.
Oct 15, 00:23 UTC

Investigating -

Incident Reference:

1324486

Incident Description:

We have observed that Interac e-Transfer deposits through Payepr have remained in the "InitiateErrorReportedByProvider" state since 10/14/2026 10:59:19 PM UTC.We have contacted the provider and are awaiting a response. PXP systems are working normally.

Impact:

High

Start Time

10/14/2026 10:59:19 PM UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 14, 23:42 UTC

Oct `14`, `2026`

Payment Service Release

Completed - The scheduled maintenance has been completed.
Oct 14, 12:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:30 UTC

Scheduled -

Change Reference:

314572

Description:

Payment Release 26-21

Impact:

None

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 12, 13:28 UTC

Change Reference:

Description:

Impact:

Past Incidents

Oct 28, 2026

Oct 27, 2026

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Oct 26, 2026

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Oct 25, 2026

Oct 24, 2026

Oct 23, 2026

Oct 22, 2026

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Oct 19, 2026

Oct 18, 2026

Oct 17, 2026

Oct 16, 2026

Oct 15, 2026

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Start Time

Oct 14, 2026

Change Reference:

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Impact:

Oct `28`, `2026`

Oct `27`, `2026`

Oct `26`, `2026`

Oct `25`, `2026`

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