All Systems Operational

Transaction Processing Operational
Value Added Services Operational
Token Vault Operational
Settlement Operational
Reporting Operational
Managed File Transfer Operational
Help & Support Operational
Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Database Server Upgrade Sep 15, 2026 07:00-13:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 19, 2026 - 09:05 UTC
Scheduled -
Change Reference:
C-302386
Description:
C-302386, Database Server upgrade
Impact:
Up to 1 minutes interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 19, 2026 - 06:16 UTC

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

ANYpay Barclays Settlement Delay - 02/09/2026
Resolved -
Incident Reference:
1307111
Acquirer
Barclays
Incident Description:
There will be a settlement delay for Barclays transactions dated 01/09/2026, due to a submission failure.
Impact:
Possible 24 hour settlement delay for transactions taken on 1st September 2026

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 3, 08:50 UTC

Sep 2, 2026

Incident 1307191 - Service Disruption for ECMC and VISA Deposit
Resolved - The issue affecting ECMC and VISA deposits has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Time 12:54 PM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 2, 13:33 UTC
Investigating - We are currently investigating a service disruption affecting ECMC and VISA Deposits. Our teams are working to identify the root cause and will provide an update as soon as we have more information.
Start Time 07:30 AM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 2, 12:22 UTC
ANYpay Service Updates
Completed - The scheduled maintenance has been completed.
Sep 2, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 09:00 UTC
Scheduled -
Change Reference:
306575
Description:
ANYpay Service Updates - Release 2026.18 & 2026.18.1
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 1, 16:03 UTC

Sep 1, 2026

ANYpay Release
Completed - The scheduled maintenance has been completed.
Sep 1, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 16:30 UTC
Scheduled -
Change Reference:
306574
Description:
ANYpay Service Updates - Release 2026.18 & 2026.18.1
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 1, 16:11 UTC
Incident 1306930 - Service Disruption for Flash1VoucherDeposit
Resolved - Provider has confirmed that the issue was on their end. The issue affecting Flash/Flash1VoucherDeposit has been resolved, and services are now operating normally.
Sep 1, 18:57 UTC
Monitoring - Transactions processing normally and we are monitoring the situation to ensure stability.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 1, 18:25 UTC
Investigating - We are currently investigating a service disruption affecting Flash/Flash1VoucherDeposit. Our teams are checking with the provider on the root cause and will provide an update as soon as we have more information.

Start Time ***16:16***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 1, 17:08 UTC
ANYpay Fexco Settlement Delay - 29/08/2026
Resolved - This incident has been resolved.
Sep 1, 08:02 UTC
Monitoring - The file has been submitted this afternoon and we are awaiting confirmation it has been accepted by Fexco.
Aug 29, 20:18 UTC
Identified -
Incident Reference:
1305861
Acquirer
Fexco
Incident Description:
There will be a settlement delay for Fexco transactions dated 29/08/2026, due to a submission failure.
Impact:
There will be a 24 hour settlement delay for transactions taken on 28th August 2026

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 29, 20:17 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

Incident 1305811- Service Disruption for the Provider Astropay Incident Report for PXP
Resolved - This incident has been resolved.
Aug 29, 03:12 UTC
Identified -
Incident Reference:
1305811
Incident Description:
We have observed that transactions processed through Astropay have remained in the “RedirectURLCreated” state since 8/28/2026 22:43. According to the provider’s status page, they are currently experiencing issues on their side.

We will provide updates as soon as more information becomes available.
Impact:
Populate impact here if known, if not please remove this line
Start Time
22:43

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 28, 23:44 UTC

Aug 28, 2026

Incident 1305729 - Service Disruption for the Provider Astropay
Resolved - The issue affecting Astropay has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.
Aug 28, 22:26 UTC
Identified -
Incident Reference:
1305729
Incident Description:
We have observed that transactions processed through Astropay have remained in the “RedirectURLCreated” state since 8/28/2026 16:13 UTC. According to the provider’s status page, they are currently experiencing issues on their side.

We will provide updates as soon as more information becomes available.
Start Time
14:13

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 28, 17:07 UTC

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

ANYpay Service Updates
Completed - The scheduled maintenance has been completed.
Aug 25, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 09:00 UTC
Scheduled -
Change Reference:
305184
Description:
Service Updates - ANYpay Service Updates - Release 2026.17.1
Impact:
Intermittently Unavailable
Environment:
Integration / Test

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 24, 08:41 UTC

Aug 24, 2026

ANYpay 2026.17.1 Release
Completed - The scheduled maintenance has been completed.
Aug 24, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 09:30 UTC
Scheduled -
Change Reference:
305184
Description:
Service Updates - ANYpay 2026.17.1 Release
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 24, 08:54 UTC

Aug 23, 2026

Incident 1303961 - Service Disruption for PIX Deposit
Resolved - The issue affecting PIX Deposit has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Time 11:45 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 23, 12:25 UTC
Monitoring - Payment processing has returned to normal as of 11:45 UTC. We are continuing to monitor the situation to ensure ongoing stability and will provide a final update once the issue has been confirmed as fully resolved.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 23, 12:15 UTC
Identified - We have observed that PIX deposits have remained in the “initiated” state since 09:45 UTC. The provider has informed us of an outage affecting PIX services on their end. We are currently awaiting further updates from the provider.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 23, 10:52 UTC

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

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