Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket Posted on
Jul 31, 2026 - 19:15 UTC
Resolved -
No errors have been observed since 22nd at 18:22 UTC. We have also confirmed this status with the provider, and processing has returned to normal.
Jul 29, 12:38 UTC
Investigating -
We are currently observing payments for VIPPreferredDeposit through Global Payments intermittently failing in communication error. Our teams are checking with the provider on the root cause and will provide an update as soon as we have more information.
Start Time ***7/6/2026 8:42 PM***
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 8, 10:30 UTC
Resolved -
Between 11:43:49 UTC and 11:45:17 UTC on 29 July 2026, card authorisation requests processed via Braintree experienced a brief service disruption. The issue has been resolved, and services have been fully restored. We apologise for any inconvenience caused.
End Time 11:45 UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 29, 12:29 UTC
ECMC and VISA Deposit transactions encountered failures due to an AuthoriseCommunicationErrorOccurred starting at 1:31:51 PM UTC. A total of 58 transactions were affected by this issue. The disruption originated from the payment service provider's end, as confirmed by their status page. The issue has been resolved as of 17:02 UTC, and Paysafe has updated their status page accordingly.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 26, 17:30 UTC
Resolved -
This incident has been resolved.
Jul 24, 13:28 UTC
Investigating -
We are currently investigating an issue affecting the generation of Reports for clearing payouts in Payment Service Admin for merchants using PXP Acquiring. Merchant settlements have been processed as scheduled and are not impacted. We are working to identify the root cause and will provide further updates as more information becomes available
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 24, 10:25 UTC
Resolved -
The file has been accepted by Fexco.
Jul 24, 10:36 UTC
Monitoring -
PXP have resubmitted the affected file, and are currently awaiting acceptance and confirmation. More information will be provided as it becomes available.
Jul 24, 09:23 UTC
Investigating -
Incident Reference:
1294329
Acquirer
Fexco
Incident Description:
There may be a settlement delay for Fexco transactions dated 23/07/2026, PXP are currently investigating and will resubmit the settlement file as soon as the issue has been identified.
Impact:
Possible 24 hour settlement delay for transactions taken on 23th July 2026
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 24, 08:36 UTC
Completed -
The scheduled maintenance has been completed.
Jul 23, 12:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:30 UTC
Scheduled -
Change Reference:
297120
Description:
Payments Release 26-15
Impact:
No impact is anticipated.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jul 17, 16:57 UTC
Resolved -
Provider has identified an issue on their side. The issue affecting IpayDeposit has been resolved, and services are now operating normally. Thank you for your patience.
Jul 23, 02:46 UTC
Investigating -
We are currently investigating a service disruption affecting iPay Deposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time 23:00
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 23, 01:27 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:00 UTC
Scheduled -
Change Reference:
293745
Description:
Network Maintenance - "Payment Service","Unity"
Impact:
Up to 1 minute interruption during the switch.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jul 1, 14:27 UTC
Completed -
The scheduled maintenance has been completed.
Jul 21, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 09:00 UTC
Scheduled -
Change Reference:
298126
Description:
Service Updates - ANYpay 2026.15 Release
Impact:
Intermittently Unavailable
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jul 17, 15:14 UTC
Completed -
The scheduled maintenance has been completed.
Jul 21, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 07:00 UTC
Scheduled -
Change Reference:
293740
Description:
Network Maintenance - "Payment Service","Unity"
Impact:
In-flight transactions may be lost during the switch.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jul 1, 14:23 UTC
Completed -
The scheduled maintenance has been completed.
Jul 20, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 09:00 UTC
Scheduled -
Change Reference:
298127
Description:
ANYpay Service Updates - Release 2026.15
Impact:
No impact is anticipated.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jul 17, 15:29 UTC