PXP
Update - We are still closely working on this. We will update once we have more information.
Mar 18, 2025 - 16:36 UTC
Update - We have contacted provider and they are investigating it. We will update once we have a response from them.
Mar 18, 2025 - 12:34 UTC
Monitoring - Investigation of this issue is still ongoing; we are working hard on resolving the issue as soon as possible.'
Mar 18, 2025 - 10:16 UTC
Identified -
Incident Reference:
1098362
Payment Provider:
PXP
Payment Method:
Settlement of Acquiring transactions
Incident Description:
We have identified some issues with the file content that may result in a delay in settlement for today, March 18 , 2025. Our technical team is currently addressing the matter, we will update you as we get more information.
Impact:
HIGH.
Start Time
18/03/2025

Mar 18, 2025 - 10:16 UTC
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Unity Operational
Local Payment Method(s) Partial Outage
MFT - Managed File Transfer ? Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Payment Service Release Mar 19, 2025 07:30-12:30 UTC
Change Reference:
C-009939
Description:
Payments Release 25-06
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket

Posted on Mar 17, 2025 - 15:12 UTC
ANYpay Release Mar 19, 2025 10:00-14:00 UTC
Change Reference:
204712
Description:
ANYpay Service Updates - Release 2025.06
Impact:
Intermittently Unavailable.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket

Posted on Mar 18, 2025 - 16:07 UTC
Past Incidents
Mar 18, 2025

Unresolved incident: PXP Acquiring delay in settlement.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025
Resolved - This incident has been resolved.
Mar 11, 09:40 UTC
Identified -
Incident Reference:
1095018
Acquirer
Fexco
Incident Description:
There may be a settlement delay for Fexco transactions dated 09/03/2025, due to a transaction failure in the submission.
Impact:
Possible 24 hour settlement delay for transactions taken on 9th March 2025.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here
to create a ticket.
Mar 10, 12:18 UTC
Mar 10, 2025
Mar 9, 2025
Resolved - The approval rate is back to normal since 09:24 AM UTC. PXP Tech will continue to monitor the transactions for stability. PXP systems are operating normally.
Mar 9, 10:49 UTC
Investigating -
Incident Reference:
1094679
Payment Provider:
Vantiv
Payment Method:
ECMC
Incident Description:
The PXP Support team noticed some transactions in ResfusedByProvider state since 08:39 AM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
MEDIUM
Start Time
09/03/2025 08:39

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.

Mar 9, 09:59 UTC
Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025
Completed - The scheduled maintenance has been completed.
Mar 5, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 3, 10:22 UTC
Scheduled -
Change Reference:
202553
Description:
ANYpay Service Updates - Release 2025.25
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket

Mar 3, 10:17 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 07:30 UTC
Scheduled -
Change Reference:
C-009935
Description:
Payments Release 25-05
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket

Mar 3, 12:37 UTC
Mar 4, 2025
Completed - The scheduled maintenance has been completed.
Mar 4, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 10:01 UTC
Scheduled -
Change Reference:
202554
Description:
ANYpay Service Updates - Release 2025.05
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket

Mar 3, 10:21 UTC
Completed - The scheduled maintenance has been completed.
Mar 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 06:00 UTC
Scheduled -
Change Reference:
Database servers maintenance, C-009927
Description:
Database Server Maintenance
Impact:
Up to 1 minute interruption during the switch
Product(s) Affected:
["Payment Service"]
Environment:
Production

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Feb 20, 06:58 UTC