PXP

All Systems Operational

Transaction Processing Operational
Value Added Services Operational
Token Vault Operational
Settlement Operational
Reporting Operational
Managed File Transfer Operational
Help & Support Operational
Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Database Server Upgrade Sep 15, 2026 07:00-13:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 19, 2026 - 09:05 UTC
Scheduled -
Change Reference:
C-302386
Description:
C-302386, Database Server upgrade
Impact:
Up to 1 minutes interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 19, 2026 - 06:16 UTC

Aug 20, 2026

Incident #1297877 - Unity - Analytics Landing Page Issue
Resolved - The issue affecting the analytics landing page under the dashboard section of our Unity portal has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Date 10th August 2026

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 20, 13:04 UTC
Investigating - We're investigating a fault with the analytics landing page under the dashboard section of our Unity portal. When logging into Unity and loading this page, you may encounter error:

"The dashboard layout with the provided id was not found.".

All other pages and features on the Unity platform are all still accessible.

Start Date 24th July 2026
Start Time 13:00

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 6, 13:10 UTC

Aug 19, 2026

ANYpay 2026.17 Release
Completed - The scheduled maintenance has been completed.
Aug 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 09:00 UTC
Scheduled -
Change Reference:
304455
Description:
Service Updates - ANYpay 2026.17 Release
Impact:
Intermittently Unavailable.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 17, 14:09 UTC
Payment Service 26-17 Release
Completed - The scheduled maintenance has been completed.
Aug 19, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 07:30 UTC
Scheduled -
Change Reference:
303425
Description:
Payments Release 26-17
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 17, 08:17 UTC
Error processing Transactions on Unity - [1302401]
Resolved - This issue has been resolved, processing should proceed as normal.

If you are still experiencing issues please contact us at support@pxp.io
Aug 19, 11:02 UTC
Investigating - Transactions for Unity are currently experiencing issues and may be returning "Communication error when connecting to token vault".

This is currently being investigated by PXP and further updates will be provided as they become available.
Aug 19, 10:58 UTC

Aug 18, 2026

ANYpay 2026.17 Release
Completed - The scheduled maintenance has been completed.
Aug 18, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 09:00 UTC
Scheduled -
Change Reference:
304454
Description:
ANYpay Service Updates - Release 2026.17
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 17, 14:00 UTC

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

Card Transactions through PXP Acquiring is Partially Down
Resolved - This incident has been resolved.
Aug 15, 04:38 UTC
Monitoring - Communication errors have stopped since 03:06 UTC. Transaction processing has been stabilized. We are continuing to monitor closely.
Aug 15, 03:25 UTC
Investigating -
Incident Reference:
1301040
Payment Provider:
PXP Acquiring
Payment Method:
Visa Deposit
Incident Description:
The PXP Support team noticed intermittent transactions in AuthoriseCommunicationErrorOccurred state since 02:36 UTC. The PXP technical team is working on the resolution. Updates will be provided as more information becomes available.
Impact:
MEDIUM
Start Time
15/08/2026 02:36 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 15, 03:00 UTC

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Database Maintenance
Completed - The scheduled maintenance has been completed.
Aug 13, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 08:00 UTC
Scheduled -
Change Reference:
303173
Description:
Database Failover
Impact:
Up to 1 minute interruption during the switch.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 12, 16:20 UTC

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Incident 1299357 - Service Disruption for Paysafecard deposit
Resolved - The issue affecting Paysafecard deposit/ Paysafecard has been resolved, and services are now operating normally. Thank you for your patience.
Aug 11, 10:51 UTC
Identified - Provider has confirmed that currently undergoing maintenance on their end. Updates will be provided as more information becomes available.
Aug 11, 07:16 UTC
Investigating - We are currently investigating a service disruption affecting Paysafecard deposit/ Paysafecard. Our teams are checking with the provider on the root cause and will provide an update as soon as we have more information.
Start Time ***06:00***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 11, 06:53 UTC

Aug 10, 2026

No incidents reported.

Aug 9, 2026

Incident 1298759 - Service Disruption for Payper/Interac eTransfer.
Resolved - Provider mentioned in their status page that the maintenance has been completed at 10 AM UTC. We observe an improvement in success rate as well.
Aug 9, 10:38 UTC
Monitoring - Interac eTransfer transactions are hung in Pendingoncustomer state starting at 03:42 AM UTC. The disruption originated from the payment service provider's end, as confirmed by their status page. We are currently monitoring the status.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 9, 07:49 UTC

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

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