All Systems Operational

Transaction Processing Operational
Value Added Services Operational
Token Vault Operational
Settlement Operational
Reporting Operational
Managed File Transfer Operational
Help & Support Operational
Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 14, 2026

Payment Service Release
Completed - The scheduled maintenance has been completed.
Oct 14, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:30 UTC
Scheduled -
Change Reference:
314572
Description:
Payment Release 26-21
Impact:
None

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 12, 13:28 UTC

Oct 13, 2026

ANYpay Release
Completed - The scheduled maintenance has been completed.
Oct 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 09:00 UTC
Scheduled -
Change Reference:
316083
Description:
ANYpay Service Updates - Release 2026.21
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 12, 09:39 UTC

Oct 12, 2026

ANYpay 2026.21 Release
Completed - The scheduled maintenance has been completed.
Oct 12, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 09:00 UTC
Scheduled -
Change Reference:
316079
Description:
Service Updates - ANYpay 2026.21 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 12, 08:24 UTC
Incident 1323126 - Service Disruption for Visa withdrawal
Resolved - Resolved: Visa Withdrawal Requests

On 12 October 2026, between 13:11 and 13:17 UTC, Visa withdrawal requests failed when initiatePaymentRequest was sent to PXP, resulting in transactions not being created.

The issue was caused by a configuration change at PXP. The change has since been rolled back, and the issue is resolved.

End Time 13:17

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 12, 14:16 UTC

Oct 11, 2026

Incident 1322060 - Service Disruption for Paysafecard Deposit
Resolved - The issue affecting Paysafecard Deposit has been resolved and services are now operating normally.

End Time *12:40***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 11, 08:00 UTC
Update - Paysafe is investigating the issue. We will notify you as soon as the updates become available.
Oct 10, 13:50 UTC
Identified - We have observed Paysafecard Deposit intermittently failing with timeout Exception, since 0/10/2026 7:05 UTC. We have contacted the provider regarding this issue.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 10, 10:11 UTC

Oct 10, 2026

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Incident 1321026 - Service Disruption for Diners Deposit
Resolved - The transaction processing has returned to normal since 8/10/2026 07:35 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Oct 8, 08:54 UTC
Investigating - We are currently investigating a service disruption affecting Diners Deposit. Our teams are working to identify the root cause and will provide an update as soon as we have more information.
Start Time 03:48

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 8, 07:26 UTC

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

Incident 1319376 - Service Disruption for BankTransferRedirectDeposit
Resolved - The issue affecting BankTransferRedirectDeposit has been resolved and services are now operating normally.

End Time ***06:30***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 4, 07:39 UTC
Investigating - We are currently investigating a service disruption affecting BankTransferRedirectDeposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information.
Start Time ***05:00***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 4, 06:16 UTC

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

ANYpay Service Updates - Release 2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 09:00 UTC
Scheduled -
Change Reference:
312365
Description:
Service Updates - ANYpay Service Updates - Release 2026.20
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 28, 15:02 UTC
Payments Release 26.20
Completed - The scheduled maintenance has been completed.
Sep 30, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 07:30 UTC
Scheduled -
Change Reference:
311245
Description:
Service Updates - Payments Release 26.20
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 28, 16:02 UTC
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