All Systems Operational

Transaction Processing Operational
Value Added Services Operational
Token Vault Operational
Settlement Operational
Reporting Operational
Managed File Transfer Operational
Help & Support Operational
Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ANYpay Service Updates - Release 2026.20 Sep 29, 2026 09:00-15:00 UTC

Change Reference:
312362
Description:
Service Updates - ANYpay Service Updates - Release 2026.20
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Posted on Sep 28, 2026 - 15:07 UTC

Payments Release 26.20 Sep 30, 2026 07:30-12:30 UTC

Change Reference:
311245
Description:
Service Updates - Payments Release 26.20
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Posted on Sep 28, 2026 - 16:02 UTC

ANYpay Service Updates - Release 2026.20 Sep 30, 2026 09:00-13:00 UTC

Change Reference:
312365
Description:
Service Updates - ANYpay Service Updates - Release 2026.20
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Posted on Sep 28, 2026 - 15:02 UTC

Sep 28, 2026

#1317217 - AppleVisaDeposit Transactions failing in Authorise communication errors
Resolved - Successful authorizations have been observed since 9/28/2026 8:40:57 UTC. The approval rate returned to normal on 02/04/2025 15:36 UTC. PXP Tech Team will continue monitoring transactions. PXP systems are operating normally.
Sep 28, 09:07 UTC
Investigating -
Incident Reference:
1317217
Incident Description:
We have observed that AppleVisaDeposit transactions are failing due to authorization communication errors. We have contacted the provider regarding this issue.
Start Time
07:47:24 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 28, 08:37 UTC

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

Intermittent Unity transaction failures | 1313464
Resolved - Transactions are processing as expected.
Sep 17, 17:47 UTC
Investigating -
Incident Reference:
1313464
Incident Description:
There is currently an intermittent issue with Unity transactions failing with the following error message "Setup error when connecting to auth provider service", PXP are currently investigating this issue and will provide more information once it is available.
Impact:
Unity transactions intermittently failing.
Start Time
16:00

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 17, 16:39 UTC
Incident #1313358 - Service Disruption - Unity Production Portal Login Issue
Resolved - The issue affecting Unity Production Portal Login's has now been resolved. Thank you for your patience while we worked to restore full functionality.

End Date 17/09/2026

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 17, 16:18 UTC
Investigating - We're currently investigating a possible service disruption affecting the Unity Production Portal. The issue may prevent a small group of users from accessing the portal successfully. If you're unable to log in after entering your authenticator code, please reach out to our Support Team, at support@pxp.io

Start Date 17/09/2026

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 17, 12:40 UTC

Sep 16, 2026

Payment Service Release
Completed - The scheduled maintenance has been completed.
Sep 16, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:30 UTC
Scheduled -
Change Reference:
308603
Description:
Payment Release 26-19
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 14, 08:06 UTC

Sep 15, 2026

ANYpay 2026.19 & 2026.19.1 Release
Completed - The scheduled maintenance has been completed.
Sep 15, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:00 UTC
Scheduled -
Change Reference:
308938
Description:
ANYpay Service Updates - Release 2026.19 & 2026.19.1
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 14, 09:07 UTC
Database Server Upgrade
Completed - The scheduled maintenance has been completed.
Sep 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 19, 09:05 UTC
Scheduled -
Change Reference:
C-302386
Description:
C-302386, Database Server upgrade
Impact:
Up to 1 minutes interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 19, 06:16 UTC
Incident 1312438 - Service Disruption for Flash1VoucherDeposit
Resolved - The issue affecting Flash1VoucherDeposit has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Time 10:14 AM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 15, 11:10 UTC
Investigating - We are currently investigating a service disruption affecting Flash1VoucherDeposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information.
Start Time 9:09 AM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Sep 15, 09:33 UTC

Sep 14, 2026

ANYpay 2026.19 & 2026.19.1 Release
Completed - The scheduled maintenance has been completed.
Sep 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 13:00 UTC
Scheduled -
Change Reference:
308939
Description:
Service Updates - ANYpay Service Updates - Release 2026.19 & 2026.19.1
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Sep 14, 09:03 UTC
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