All Systems Operational

Transaction Processing Operational
Value Added Services Operational
Token Vault Operational
Settlement Operational
Reporting Operational
Managed File Transfer Operational
Help & Support Operational
Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Jul 29, 2026

Incident 1285854 - Service Disruption for VIPPreferredDeposit
Resolved - No errors have been observed since 22nd at 18:22 UTC. We have also confirmed this status with the provider, and processing has returned to normal.
Jul 29, 12:38 UTC
Investigating - We are currently observing payments for VIPPreferredDeposit through Global Payments intermittently failing in communication error. Our teams are checking with the provider on the root cause and will provide an update as soon as we have more information.

Start Time ***7/6/2026 8:42 PM***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 8, 10:30 UTC
Incident 1295727 - Service Disruption for Braintree authorisation
Resolved - Between 11:43:49 UTC and 11:45:17 UTC on 29 July 2026, card authorisation requests processed via Braintree experienced a brief service disruption.
The issue has been resolved, and services have been fully restored. We apologise for any inconvenience caused.

End Time 11:45 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 29, 12:29 UTC

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

Incident 1294916 - Service Disruption for Paysafe
Resolved -
Incident Reference:
1294916
Incident Description:
ECMC and VISA Deposit transactions encountered failures due to an AuthoriseCommunicationErrorOccurred starting at 1:31:51 PM UTC. A total of 58 transactions were affected by this issue. The disruption originated from the payment service provider's end, as confirmed by their status page. The issue has been resolved as of 17:02 UTC, and Paysafe has updated their status page accordingly.


For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 26, 17:30 UTC

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Incident 1294328 - Generation of Reports for Clearing Payout
Resolved - This incident has been resolved.
Jul 24, 13:28 UTC
Investigating - We are currently investigating an issue affecting the generation of Reports for clearing payouts in Payment Service Admin for merchants using PXP Acquiring. Merchant settlements have been processed as scheduled and are not impacted. We are working to identify the root cause and will provide further updates as more information becomes available

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 24, 10:25 UTC
ANYpay Fexco Potential Settlement Delay - 24/07/2026
Resolved - The file has been accepted by Fexco.
Jul 24, 10:36 UTC
Monitoring - PXP have resubmitted the affected file, and are currently awaiting acceptance and confirmation. More information will be provided as it becomes available.
Jul 24, 09:23 UTC
Investigating -
Incident Reference:
1294329
Acquirer
Fexco
Incident Description:
There may be a settlement delay for Fexco transactions dated 23/07/2026, PXP are currently investigating and will resubmit the settlement file as soon as the issue has been identified.
Impact:
Possible 24 hour settlement delay for transactions taken on 23th July 2026

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 24, 08:36 UTC

Jul 23, 2026

Payment Service Release
Completed - The scheduled maintenance has been completed.
Jul 23, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:30 UTC
Scheduled -
Change Reference:
297120
Description:
Payments Release 26-15
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jul 17, 16:57 UTC
Incident 1293953 - Service Disruption for iPay Deposit
Resolved - Provider has identified an issue on their side. The issue affecting IpayDeposit has been resolved, and services are now operating normally. Thank you for your patience.
Jul 23, 02:46 UTC
Investigating - We are currently investigating a service disruption affecting iPay Deposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information.
Start Time 23:00

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 23, 01:27 UTC

Jul 22, 2026

Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:00 UTC
Scheduled -
Change Reference:
293745
Description:
Network Maintenance - "Payment Service","Unity"
Impact:
Up to 1 minute interruption during the switch.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jul 1, 14:27 UTC

Jul 21, 2026

ANYpay 2026.15 Release
Completed - The scheduled maintenance has been completed.
Jul 21, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 09:00 UTC
Scheduled -
Change Reference:
298126
Description:
Service Updates - ANYpay 2026.15 Release
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jul 17, 15:14 UTC
Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 07:00 UTC
Scheduled -
Change Reference:
293740
Description:
Network Maintenance - "Payment Service","Unity"
Impact:
In-flight transactions may be lost during the switch.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jul 1, 14:23 UTC

Jul 20, 2026

ANYpay Release
Completed - The scheduled maintenance has been completed.
Jul 20, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 09:00 UTC
Scheduled -
Change Reference:
298127
Description:
ANYpay Service Updates - Release 2026.15
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jul 17, 15:29 UTC

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

Incident 1290930 - Service Disruption for PIX Deposit
Resolved - The issue affecting PIX Deposit has been resolved and services are now operating normally.

End Time 23:30

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 16, 00:15 UTC
Identified - Provider has mentioned in their status page that there is an issue with one of their participating banks. We will provide an update once we have more information.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 15, 23:25 UTC
Investigating - We are currently investigating a service disruption affecting PIX Deposit. Our teams are working with the Provider to identify the root cause and will provide an update as soon as we have more information.
Start Time 20:45

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 15, 23:20 UTC

Jul 15, 2026

Incident 1290294 - Service Disruption for ECMC 3DS Authentication
Resolved - The issue affecting Mastercard 3-D Secure (ECMC 3DS) authentication has been resolved. Services have returned to normal operation at 08:52 UTC, and transaction processing is functioning as expected. We will continue to monitor the platform to ensure ongoing stability.
Jul 15, 09:10 UTC
Monitoring - We see an improvement in the 3DS authentication. We are monitoring the issue
Jul 15, 08:25 UTC
Investigating - We are currently investigating a service disruption affecting Mastercard 3-D Secure (ECMC 3DS) authentication. The issue was detected at 06:59 UTC and is impacting Mastercard 3-D Secure authentication services. We are actively monitoring the situation and will provide further updates as more information becomes available.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jul 15, 07:32 UTC
← Incident History Powered by Atlassian Statuspage