Monitoring - The file has been submitted this afternoon and we are awaiting confirmation it has been accepted by Fexco.
Aug 29, 2026 - 20:18 UTC
Identified -
Incident Reference:
1305861
Acquirer
Fexco
Incident Description:
There will be a settlement delay for Fexco transactions dated 29/08/2026, due to a submission failure.
Impact:
There will be a 24 hour settlement delay for transactions taken on 28th August 2026
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 29, 2026 - 20:17 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 19, 2026 - 09:05 UTC
Scheduled -
Change Reference:
C-302386
Description:
C-302386, Database Server upgrade
Impact:
Up to 1 minutes interruption during the switch
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 19, 2026 - 06:16 UTC
Resolved -
This incident has been resolved.
Aug 29, 03:12 UTC
Identified -
Incident Reference:
1305811
Incident Description:
We have observed that transactions processed through Astropay have remained in the “RedirectURLCreated” state since 8/28/2026 22:43. According to the provider’s status page, they are currently experiencing issues on their side.
We will provide updates as soon as more information becomes available.
Impact:
Populate impact here if known, if not please remove this line
Start Time
22:43
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 28, 23:44 UTC
Resolved -
The issue affecting Astropay has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.
Aug 28, 22:26 UTC
Identified -
Incident Reference:
1305729
Incident Description:
We have observed that transactions processed through Astropay have remained in the “RedirectURLCreated” state since 8/28/2026 16:13 UTC. According to the provider’s status page, they are currently experiencing issues on their side.
We will provide updates as soon as more information becomes available.
Start Time
14:13
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 28, 17:07 UTC
Completed -
The scheduled maintenance has been completed.
Aug 25, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 09:00 UTC
Scheduled -
Change Reference:
305184
Description:
Service Updates - ANYpay Service Updates - Release 2026.17.1
Impact:
Intermittently Unavailable
Environment:
Integration / Test
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Completed -
The scheduled maintenance has been completed.
Aug 24, 15:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 09:30 UTC
Scheduled -
Change Reference:
305184
Description:
Service Updates - ANYpay 2026.17.1 Release
Impact:
No impact is anticipated.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 24, 08:54 UTC
Resolved -
The issue affecting PIX Deposit has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.
End Time 11:45 UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 23, 12:25 UTC
Monitoring -
Payment processing has returned to normal as of 11:45 UTC. We are continuing to monitor the situation to ensure ongoing stability and will provide a final update once the issue has been confirmed as fully resolved.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 23, 12:15 UTC
Identified -
We have observed that PIX deposits have remained in the “initiated” state since 09:45 UTC. The provider has informed us of an outage affecting PIX services on their end. We are currently awaiting further updates from the provider.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 23, 10:52 UTC
Resolved -
The issue affecting the analytics landing page under the dashboard section of our Unity portal has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.
End Date 10th August 2026
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 20, 13:04 UTC
Investigating -
We're investigating a fault with the analytics landing page under the dashboard section of our Unity portal. When logging into Unity and loading this page, you may encounter error:
"The dashboard layout with the provided id was not found.".
All other pages and features on the Unity platform are all still accessible.
Start Date 24th July 2026 Start Time 13:00
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 6, 13:10 UTC
Completed -
The scheduled maintenance has been completed.
Aug 19, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 09:00 UTC
Scheduled -
Change Reference:
304455
Description:
Service Updates - ANYpay 2026.17 Release
Impact:
Intermittently Unavailable. Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 17, 14:09 UTC
Completed -
The scheduled maintenance has been completed.
Aug 19, 12:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 07:30 UTC
Scheduled -
Change Reference:
303425
Description:
Payments Release 26-17
Impact:
No impact is anticipated.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 17, 08:17 UTC
Completed -
The scheduled maintenance has been completed.
Aug 18, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 09:00 UTC
Scheduled -
Change Reference:
304454
Description:
ANYpay Service Updates - Release 2026.17
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 17, 14:00 UTC