Investigating - We're investigating a fault with the analytics landing page under the dashboard section of our Unity portal. When logging into Unity and loading this page, you may encounter error:
"The dashboard layout with the provided id was not found.".
All other pages and features on the Unity platform are all still accessible.
Start Date 24th July 2026 Start Time 13:00
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 06, 2026 - 13:10 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 08:00 UTC
Scheduled -
Change Reference:
303173
Description:
Database Failover
Impact:
Up to 1 minute interruption during the switch.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 12, 16:20 UTC
Resolved -
The issue affecting Paysafecard deposit/ Paysafecard has been resolved, and services are now operating normally. Thank you for your patience.
Aug 11, 10:51 UTC
Identified -
Provider has confirmed that currently undergoing maintenance on their end. Updates will be provided as more information becomes available.
Aug 11, 07:16 UTC
Investigating -
We are currently investigating a service disruption affecting Paysafecard deposit/ Paysafecard. Our teams are checking with the provider on the root cause and will provide an update as soon as we have more information. Start Time ***06:00***
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 11, 06:53 UTC
Resolved -
Provider mentioned in their status page that the maintenance has been completed at 10 AM UTC. We observe an improvement in success rate as well.
Aug 9, 10:38 UTC
Monitoring -
Interac eTransfer transactions are hung in Pendingoncustomer state starting at 03:42 AM UTC. The disruption originated from the payment service provider's end, as confirmed by their status page. We are currently monitoring the status.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Aug 9, 07:49 UTC
Completed -
The scheduled maintenance has been completed.
Aug 5, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 09:00 UTC
Scheduled -
Change Reference:
301820
Description:
Service Updates - ANYpay 2026.16 Release
Impact:
Intermittently Unavailable.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 3, 14:46 UTC
Completed -
The scheduled maintenance has been completed.
Aug 5, 12:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 07:30 UTC
Scheduled -
Change Reference:
C300686
Description:
Payments Release 26-16
Impact:
No impact is anticipated.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jul 31, 19:15 UTC
Completed -
The scheduled maintenance has been completed.
Aug 4, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 09:00 UTC
Scheduled -
Change Reference:
301820
Description:
Service Updates - ANYpay 2026.16 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Aug 3, 14:49 UTC