PXP Status

PXP

All Systems Operational

ANYpay Operational

API - Transaction Service Operational

API - Token Vault Operational

API - Rates Operational

API - Single Use Token Operational

Redirect - 3D Secure Operational

Redirect - Checkout Operational

Reporting Portal Operational

Settlement Operational

Terminal Management Operational

Test Platform Operational

Payment Service Operational

API - Transactions Operational

PXP Acquiring Authorisation (Visa/MasterCard) Operational

Redirect - Payment Redirection Service Operational

PXP Acquiring Settlement Operational

Partner Settlement Operational

PSAdmin Portal Operational

Test Platform Operational

Unity Operational

Local Payment Method(s) Operational

MFT - Managed File Transfer Operational

Help Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 26, 2025

No incidents reported today.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

***PIX Deposit *** through ***Directa24*** is Partially Down

Resolved - The approval rate has been back to normal since 3/22/2025 14:13 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Mar 22, 14:17 UTC

Update - We noticed on the provider status page that they are identified a decrease in the conversion rates of Santander payments due to an error on their Home Banking application, affecting Pix transactions. All D24 services are fully functional. We continue to notice the approval rates have not/slightly improved. PXP Systems are operating normally. Updates will be provided as more information becomes available.
Mar 22, 13:52 UTC

Identified -

Incident Reference:

1100501

Payment Provider:

Directa24

Payment Method:

PIX Deposit

Incident Description:

The PXP Support team noticed ***some transactions*** in *** InitiateRequestProviderCommunicationErrorOccurred*** since 3/22/2025 11:41:44 UTC. The PXP technical team is coordinating with the provider to resolve this. PXP systems are operating normally. Updates will be provided as more information becomes available.

Impact:

MEDIUM (Populate impact here if known, if not please remove this line)

Start Time

3/22/2025 11:41:44 AM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Mar 22, 12:37 UTC

Mar 21, 2025

No incidents reported.

Mar 20, 2025

IPayDeposit - Many transactions hung in Redirect and AbortedByCustomer

Resolved - Due to compliance request from Capitec (One of the largest South Africa Bank), one of our merchants has disabled processing until further notice.
Mar 20, 10:32 UTC

Monitoring - We are consistently monitoring the payments and have contacted the provider to ascertain if there are any issues on their end.
Mar 20, 06:25 UTC

Update - PXP technical team is still coordinating with the Provider for resolution. Updates will be provided as more information becomes available.
Mar 19, 16:07 UTC

Investigating -

Incident Reference:

1099357

Payment Provider:

Ipay

Payment Method:

Ipay Deposit

Incident Description:

The PXP Support team noticed many IPay deposits hung in Redirect and AbortedByCustomer state. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.

Impact:

HIGH

Start Time

19/03/2025 13:05 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Mar 19, 14:35 UTC

Mar 19, 2025

ANYpay Release

Completed - The scheduled maintenance has been completed.
Mar 19, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:00 UTC

Scheduled -

Change Reference:

204712

Description:

ANYpay Service Updates - Release 2025.06

Impact:

Intermittently Unavailable.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Mar 18, 16:07 UTC

Payment Service Release

Completed - The scheduled maintenance has been completed.
Mar 19, 12:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 07:30 UTC

Scheduled -

Change Reference:

C-009939

Description:

Payments Release 25-06

Impact:

No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Mar 17, 15:12 UTC

VISA and ECMC Deposit through Shift4 is Down

Resolved - We notice the approval rates have improved since 3/19/2025 9:35 AM UTC. PXP Systems are operating normally. We are still waiting for a response from the provider to understand the cause of the issue.
Mar 19, 09:49 UTC

Investigating -

Incident Reference:

1099139

Payment Provider:

Shift4

Payment Method:

VISA/ECMC Deposit

Incident Description:

The PXP Support team noticed most of the transactions in AuthoriseCommunicationErrorOccurred since 08:44 AM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.

Impact:

HIGH

Start Time

19/03/2025 08:44 AM UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Mar 19, 09:22 UTC

Mar 18, 2025

PXP Acquiring delay in settlement

Resolved - The file content issue has been resolved now. All Settlements for 18th March is completed.
Mar 18, 17:09 UTC

Update - We are still closely working on this. We will update once we have more information.
Mar 18, 16:36 UTC

Update - We have contacted provider and they are investigating it. We will update once we have a response from them.
Mar 18, 12:34 UTC

Monitoring - Investigation of this issue is still ongoing; we are working hard on resolving the issue as soon as possible.'
Mar 18, 10:16 UTC

Identified -

Incident Reference:

1098362

Payment Provider:

PXP

Payment Method:

Settlement of Acquiring transactions

Incident Description:

We have identified some issues with the file content that may result in a delay in settlement for today, March 18 , 2025. Our technical team is currently addressing the matter, we will update you as we get more information.

Impact:

HIGH.

Start Time

18/03/2025
Mar 18, 10:16 UTC

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.