Update - We are still closely working on this. We will update once we have more information.
Mar 18, 2025 - 16:36 UTC
Update - We have contacted provider and they are investigating it. We will update once we have a response from them.
Mar 18, 2025 - 12:34 UTC
Monitoring - Investigation of this issue is still ongoing; we are working hard on resolving the issue as soon as possible.'
Mar 18, 2025 - 10:16 UTC
Identified -
Incident Reference:
1098362
Payment Provider:
PXP
Payment Method:
Settlement of Acquiring transactions
Incident Description:
We have identified some issues with the file content that may result in a delay in settlement for today, March 18 , 2025. Our technical team is currently addressing the matter, we will update you as we get more information.
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket Posted on
Mar 17, 2025 - 15:12 UTC
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket Posted on
Mar 18, 2025 - 16:07 UTC
Resolved -
This incident has been resolved.
Mar 11, 09:40 UTC
Identified -
Incident Reference:
1095018
Acquirer
Fexco
Incident Description:
There may be a settlement delay for Fexco transactions dated 09/03/2025, due to a transaction failure in the submission.
Impact:
Possible 24 hour settlement delay for transactions taken on 9th March 2025.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Mar 10, 12:18 UTC
Resolved -
The approval rate is back to normal since 09:24 AM UTC. PXP Tech will continue to monitor the transactions for stability. PXP systems are operating normally.
Mar 9, 10:49 UTC
Investigating -
Incident Reference:
1094679
Payment Provider:
Vantiv
Payment Method:
ECMC
Incident Description:
The PXP Support team noticed some transactions in ResfusedByProvider state since 08:39 AM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
MEDIUM
Start Time
09/03/2025 08:39
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Mar 9, 09:59 UTC
Completed -
The scheduled maintenance has been completed.
Mar 5, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 10:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Mar 3, 10:22 UTC
Scheduled -
Change Reference:
202553
Description:
ANYpay Service Updates - Release 2025.25
Impact:
Intermittently Unavailable
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Mar 3, 10:17 UTC
Completed -
The scheduled maintenance has been completed.
Mar 5, 12:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 07:30 UTC
Scheduled -
Change Reference:
C-009935
Description:
Payments Release 25-05
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Mar 3, 12:37 UTC
Completed -
The scheduled maintenance has been completed.
Mar 4, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 10:01 UTC
Scheduled -
Change Reference:
202554
Description:
ANYpay Service Updates - Release 2025.05
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Mar 3, 10:21 UTC
Completed -
The scheduled maintenance has been completed.
Mar 4, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 06:00 UTC
Scheduled -
Change Reference:
Database servers maintenance, C-009927
Description:
Database Server Maintenance
Impact:
Up to 1 minute interruption during the switch
Product(s) Affected:
["Payment Service"]
Environment:
Production
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket