All Systems Operational

Transaction Processing Operational
Value Added Services Operational
Token Vault Operational
Settlement Operational
Reporting Operational
Managed File Transfer Operational
Help & Support Operational
Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 13, 2026

Microsoft 365 services are experiencing a major global outage - 1345319
Resolved - The Microsoft service disruption has been resolved, and all affected services have been restored. Merchant Settlement was performed on time. Support ticket delivery via email are operating as expected.

End Time 13:30 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 13, 15:59 UTC
Update - With the Microsoft outage, we want to confirm that PXP services are operating normally. However, it will impact delivery of Support Tickets raised with our Support Team over email. Items raised over email therefore may be delayed. In light of this, you can also contact our Support Team and raise a ticket by the following methods:

- Phone: +44 20 3885 0598 (UK) OR +1 855 4370377 (US)
- PXP Help Centre, navigate to https://support.pxp.io and click on 'Submit a request' in the top right-hand corner
- PXP Chat Bot, can be found on our Help Centre at https://support.pxp.io and the chat bot widget is located on the bottom right-hand corner

Please also enclose a telephone number when submitting a request via these methods during this time, in order for our Support Team to call back where required.
Nov 13, 10:07 UTC
Identified - With the Microsoft outage, we want to confirm that PXP services are operating normally. However, it will impact delivery of Support Tickets raised with our Support Team over email. Items raised over email therefore may be delayed. In light of this, you can also contact our Support Team and raise a ticket by the following methods:

- Phone: +44 20 3885 0598 (UK) OR +1 855 4370377 (US)
- PXP Help Centre, navigate to https://support.pxp.io and click on 'Submit a request' in the top right-hand corner
- PXP Chat Bot, can be found on our Help Centre at https://support.pxp.io and the chat bot widget is located on the bottom right-hand corner

Please also enclose a telephone number when submitting a request via these methods during this time, in order for our Support Team to call back where required.
Nov 13, 10:00 UTC
Investigating - Microsoft is currently experiencing service disruptions affecting Outlook, Teams, SharePoint, OneDrive and other Microsoft 365 services.
This may impact our daily settlement processing, as well as chargeback reports and fraud notification services.
We are monitoring the situation, we will provide further updates accordingly.
Nov 13, 05:34 UTC

Nov 12, 2026

ANYpay AIB Settlement Delay - 12/11/2026
Resolved - This incident has been resolved.
Nov 12, 15:25 UTC
Monitoring -
Incident Reference:
1344757
Acquirer
AIB
Incident Description:
There may be a settlement delay for AIB transactions dated 11/11/2026, due to a submission failure.
Impact:
Possible 24 hour settlement delay for transactions taken on 11th of November 2026

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 12, 10:10 UTC
Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 09:30 UTC
Scheduled -
Change Reference:
322926
Description:
Network Maintenance
Impact:
None

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Nov 11, 17:15 UTC
ANYpay AIB Settlement Delay - 11/11/2026
Resolved -
Incident Reference:
1344757
Acquirer
AIB
Incident Description:
There may be a settlement delay for AIB transactions dated 10/11/2026, due to a submission failure.
Impact:
Possible 24 hour settlement delay for transactions taken on 10th of November 2026.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 12, 10:09 UTC
Incident 1344654 - Service Disruption for Flash1VoucherDeposit
Resolved - The issue affecting Flash1 Voucher Deposits has been resolved and services are now operating normally. We are still awaiting a response from the provider. There are no technical issues on PXP’s end.
Nov 12, 08:07 UTC
Identified - We have observed communication failures affecting Flash1 Voucher Deposits since 11/12/2026 6:50:03 AM UTC. We are investigating the matter with the provider and will share an update as soon as more information is available. There are no technical issues on PXP’s end.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 12, 07:24 UTC

Nov 11, 2026

Payment Service Release
Completed - The scheduled maintenance has been completed.
Nov 11, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 07:30 UTC
Scheduled -
Change Reference:
322444
Description:
Payments Release 26-23
Impact:
None

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Nov 6, 16:50 UTC

Nov 10, 2026

ANYpay Service Updates - Release 2026.23
Completed - The scheduled maintenance has been completed.
Nov 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 10:00 UTC
Scheduled -
Change Reference:
323662
Description:
Service Updates - Release 2026.23
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Nov 9, 09:33 UTC

Nov 9, 2026

ANYpay Service Updates - Release 2026.23
Completed - The scheduled maintenance has been completed.
Nov 9, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 10:00 UTC
Scheduled -
Change Reference:
323659
Description:
Service Updates - ANYpay Service Updates - Release 2026.23
Impact:
No impact is anticipated.
Environment:
Production

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket

Nov 9, 09:51 UTC

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Incident 1340130 - Service Disruption for Interac eTransfer Deposit
Resolved - The issue affecting Interac eTransfer Deposit has been resolved and services are now operating normally.

End Time 19:20 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 4, 19:45 UTC
Identified - We have identified a service disruption affecting INTERAC e-Transfer transactions.
The provider has informed us that there are intermittent delays with payment and withdrawal processing, which began on 11/4/2026, at 17:57 UTC.

Start Time 17:57 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 4, 19:30 UTC

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

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