PXP
All Systems Operational
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Unity Operational
Local Payment Method(s) Operational
MFT - Managed File Transfer ? Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2025

No incidents reported today.

Jan 16, 2025
***Multiple Payment Methods** Partially Down
Resolved -
Incident Reference:
1072204
Payment Provider:
Multiple Payment Providers
Payment Method:
Multiple Payment Payment Methods
Incident Description:
The PXP Support team has observed that there were intermittent transaction failures accompanied by communication errors during the period from 1/16/2025 12:06 UTC to 1/16/2025 12:36 UTC. This situation may be attributed to potential issues on the PXP side.
Impact:
MEDIUM (Populate impact here if known, if not please remove this line)
Start Time
1/16/2025 12:06 UTC to 1/16/2025 12:36 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jan 16, 12:52 UTC
Jan 15, 2025
BankTransferRedirectDeposit through Astropay is Partially Down
Resolved - Provider confirmed that there was an issue with their participating bank which has now been resolved. The approval rate is back to normal since 14/01/2024 13:43 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Jan 15, 00:55 UTC
Investigating -
Incident Reference:
1070922
Payment Provider:
Astropay
Payment Method:
BankTransferRedirectDeposit
Incident Description:
The PXP Support team noticed most of the transactions in Redirect state since 13/01/2025 13:58 UTC. Provider has updated via their status page that there is an ongoing issue with their participating bank and will update once the issue has been fixed. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
13/01/2025 13:58 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jan 14, 01:26 UTC
Jan 14, 2025
Jan 13, 2025
Payment Service Release
Completed - The scheduled maintenance has been completed.
Jan 13, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 07:30 UTC
Scheduled -
Change Reference:
C-009890
Description:
Payments Release 25-01
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Jan 9, 17:53 UTC
Jan 12, 2025
Interac eTransfer Deposit through Payper Partially Down
Resolved - The approval rate is back to normal since 09:29 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Jan 12, 10:23 UTC
Investigating -
Incident Reference:
1070466
Payment Provider:
Payper
Payment Method:
Interac eTransfer Deposit
Incident Description:
The PXP Support team noticed some transactions in PendingOnCustomer since 09:07 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
MEDIUM
Start Time
12/01/2025 09:07

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jan 12, 09:53 UTC
Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025
Payment Service Release
Completed - The scheduled maintenance has been completed.
Jan 9, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 07:30 UTC
Scheduled -
Change Reference:
C-009890
Description:
Payments Release 25-01
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Jan 8, 17:40 UTC
Database Server Patching Primary Replica Switch
Completed - The scheduled maintenance has been completed.
Jan 9, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 09:00 UTC
Scheduled -
Change Reference:
196965
Description:
Database Server Patching Primary Replica Switch
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Jan 8, 13:00 UTC
Jan 8, 2025
ANYpay Service Updates - Release 2024.26 & 2025.01
Completed - The scheduled maintenance has been completed.
Jan 8, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 09:00 UTC
Scheduled -
Change Reference:
196749
Description:
ANYpay Service Updates - Release 2024.26 & 2025.01
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Jan 6, 15:19 UTC
Database Server Maintenance - C-009892
Completed - The scheduled maintenance has been completed.
Jan 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 06:00 UTC
Scheduled -
Change Reference:
C-009892
Description:
Database servers maintenance, C-009892
Impact:
Up to 1 minute interruption during the switch
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Dec 24, 14:58 UTC
ANYpay Global Blue Settlement Delay - 30/12/2024
Resolved - This incident has been resolved.
Jan 8, 09:07 UTC
Identified -
Incident Reference:
1065513
Acquirer
Global Blue
Incident Description:
There is a settlement delay for Global Blue transactions dated 29/12/2024, due to a submission failure.
Impact:
Settlement delay for transactions taken on 29th December 2024.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Jan 2, 09:24 UTC
Jan 7, 2025
ANYpay Service Updates - Release 2024.26 & 2025.01
Completed - The scheduled maintenance has been completed.
Jan 7, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 09:00 UTC
Scheduled -
Change Reference:
196748
Description:
ANYpay Service Updates - Release 2024.26 & 2025.01
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Jan 6, 15:59 UTC
Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025
***PayPalExpressCheckoutDeposit*** through PayPal is Partially Down
Resolved - The approval rate is back to normal since 16:00 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Jan 4, 17:31 UTC
Identified -
Incident Reference:
1067514
Payment Provider:
PayPal
Payment Method:
PayPalExpressCheckoutDeposit
Incident Description:
The PXP Support team noticed intermittent transactions/some transactions are in UpdatePaymentDetailsCommunicationErrorOccurred since 1/4/2025 9:30 UTC. The PXP technical team is working on the resolution. Updates will be provided as more information becomes available.
Impact:
MEDIUM
Start Time
04/01/2024 09:90

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Jan 4, 11:10 UTC
Jan 3, 2025

No incidents reported.

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