* PIX Deposit through Directa24 transactions hung in Initiated state *

Incident Report for PXP

Resolved

Incident Reference:

1181556

Incident Description:

We would like to inform you that during the specified time frame, from 9/24/2025 8:52:53 UTC to 9:11:56 UTC, all transactions were hung in the initiate state due to an error within the provider's home banking application. The approval rate has returned to normal. The PXP Tech Team will persist in monitoring the transactions to ensure stability. PXP systems are operating normally.

Impact:

High

Start Time

hh: from 9/24/2025 8:52:53 UTC to 9:11:56 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.

Posted Sep 24, 2025 - 09:33 UTC