Incident 1326024 - Service Disruption for Voucher Redirect Deposit

Incident Report for PXP

Resolved

The issue affecting Voucher Redirect Deposit has been resolved and services are now operating normally.

End Time ***09:10***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Oct 18, 2026 - 10:49 UTC

Identified

The provider has confirmed that they are experiencing intermittent issues on their end. Their team is currently working on implementing a fix and will share further updates

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Oct 18, 2026 - 09:51 UTC

Investigating

We are currently investigating a service disruption affecting Voucher Redirect Deposit through Callpay. Our teams are working to identify the root cause and will provide an update as soon as we have more information.
Start Time 06:54

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Oct 18, 2026 - 07:17 UTC
This incident affected: Transaction Processing.