The issue affecting Card payments has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.
End Time 21:51 UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Sep 12, 2026 - 23:20 UTC
Monitoring
Shift4 has confirmed that the technical issue originated on their end. We have observed that payment processing returned to normal at 21:51 UTC and we are monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Sep 12, 2026 - 22:15 UTC
Investigating
We are currently investigating a service disruption affecting card payments through shift4. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time 20:52 UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.