The Microsoft service disruption has been resolved, and all affected services have been restored. Merchant Settlement was performed on time. Support ticket delivery via email are operating as expected.
End Time 13:30 UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Nov 13, 2026 - 15:59 UTC
Update
With the Microsoft outage, we want to confirm that PXP services are operating normally. However, it will impact delivery of Support Tickets raised with our Support Team over email. Items raised over email therefore may be delayed. In light of this, you can also contact our Support Team and raise a ticket by the following methods:
- Phone: +44 20 3885 0598 (UK) OR +1 855 4370377 (US) - PXP Help Centre, navigate to https://support.pxp.io and click on 'Submit a request' in the top right-hand corner - PXP Chat Bot, can be found on our Help Centre at https://support.pxp.io and the chat bot widget is located on the bottom right-hand corner
Please also enclose a telephone number when submitting a request via these methods during this time, in order for our Support Team to call back where required.
Posted Nov 13, 2026 - 10:07 UTC
Identified
With the Microsoft outage, we want to confirm that PXP services are operating normally. However, it will impact delivery of Support Tickets raised with our Support Team over email. Items raised over email therefore may be delayed. In light of this, you can also contact our Support Team and raise a ticket by the following methods:
- Phone: +44 20 3885 0598 (UK) OR +1 855 4370377 (US) - PXP Help Centre, navigate to https://support.pxp.io and click on 'Submit a request' in the top right-hand corner - PXP Chat Bot, can be found on our Help Centre at https://support.pxp.io and the chat bot widget is located on the bottom right-hand corner
Please also enclose a telephone number when submitting a request via these methods during this time, in order for our Support Team to call back where required.
Posted Nov 13, 2026 - 10:00 UTC
Investigating
Microsoft is currently experiencing service disruptions affecting Outlook, Teams, SharePoint, OneDrive and other Microsoft 365 services. This may impact our daily settlement processing, as well as chargeback reports and fraud notification services. We are monitoring the situation, we will provide further updates accordingly.
Posted Nov 13, 2026 - 05:34 UTC
This incident affected: Settlement and Help & Support.