Incident 1285854 - Service Disruption for VIPPreferredDeposit

Incident Report for PXP

Resolved

No errors have been observed since 22nd at 18:22 UTC. We have also confirmed this status with the provider, and processing has returned to normal.
Posted Jul 29, 2026 - 12:38 UTC

Investigating

We are currently observing payments for VIPPreferredDeposit through Global Payments intermittently failing in communication error. Our teams are checking with the provider on the root cause and will provide an update as soon as we have more information.

Start Time ***7/6/2026 8:42 PM***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Jul 08, 2026 - 10:30 UTC
This incident affected: Transaction Processing.
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