Incident 1282858 - ANYpay 3DS Checkout Authorisation Error

Incident Report for PXP

Investigating

Some customers may experience an issue during checkout after completing 3D Secure (3DS) verification. After confirming the payment in their banking app, the Checkout page may refresh and ask for card details to be entered again. Although it appears that the payment has not gone through, it may still be processing in the background. We recommend checking whether your order has been confirmed or waiting a few minutes before attempting the payment again to avoid duplicate charges.

We are currently investigating this issue further. Please reach out to us on support@pxp.io for further information if you require this.

Posted Jun 29, 2026 - 12:18 UTC

This incident affects: Transaction Processing.