Incident 1186476 - Service Disruption for BankTransfer Redirect Deposit

Incident Report for PXP

Resolved

The issue affecting BankTransfer Redirect Deposit has been resolved and services are now operating normally. Provider has confirmed in their status page that there is an issue with one of their participating banks.

End Time 09:47 AM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Oct 05, 2025 - 10:59 UTC

Investigating

We are currently investigating a service disruption affecting BankTransfer Redirect Deposit through Astropay. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information.
Start Time 07:00 AM UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Oct 05, 2025 - 08:43 UTC
This incident affected: Transaction Processing.
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