The issue affecting PIX Deposits has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.
End Time 5:51 UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Apr 30, 2025 - 07:06 UTC
Monitoring
We have noted that payments have been successfully processed from 5:31 UTC onwards. We are currently awaiting confirmation from the provider and will provide updates as they become available.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Apr 30, 2025 - 06:29 UTC
Investigating
Incident Reference:
1117059
Payment Provider:
PINBank
Payment Method:
PIX Deposit
Incident Description:
The PXP Support team noticed all transactions hung in Initiated state since 02:29 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
30/04/2025 02:29
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.