Incident - 1183898 - Service Disruption for PIX DEPOSIT

Incident Report for PXP

Resolved

The Issue has been resolved.

Posted Sep 29, 2025 - 15:13 UTC

Monitoring

The approval rate is back to normal since 9/29/2025 14:35:45 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.

Posted Sep 29, 2025 - 14:55 UTC

Investigating

The PXP Support team noticed that most of the transactions in the InitiatedByProvider state. The PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.

Start Time ***14:00***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.

Posted Sep 29, 2025 - 14:27 UTC

This incident affected: Transaction Processing.