The approval rate is back to normal since 11/10/2025 12:53 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Posted Nov 10, 2025 - 01:01 UTC
Update
We are actively working with the Provider to resolve this issue. PXP systems are operating normally. Updates will be provided as more information becomes available.
Posted Nov 10, 2025 - 00:27 UTC
Investigating
The PXP Support team noticed that the transactions through Shift4 are failing in AuthoriseCommunicationErrorOccurred State since 11/9/2025 9:25 PM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available. Start Time ***21:25***
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.