We had troubleshooting bridge call that we had between merchant and provider Braintree - Card payments through Braintree are processing successfully from 17:12 UTC. Processing back to normal after merchant has refreshed the static token, as per Braintree suggestion.
Posted Jan 23, 2025 - 18:05 UTC
Investigating
Incident Reference:
1075148
Payment Provider:
Braintree
Payment Method:
VISA Deposit/ECMC Deposit/AppleVisaDeposit
Incident Description:
The PXP Support team noticed all transactions in AuthoriseErrorReportedByProvider, InitiateErrorReportedByProvider, CaptureErrorReportedByProvider, QueryPaymentStateErrorReportedByProvider since 15:54 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH. (Populate impact here if known, if not please remove this line)
Start Time
23/01/2025 15:54
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.