Incident 1258419 - Service Disruption for BankTransferRedirectDeposit/Astropay

Incident Report for PXP

Resolved

The approval rate is back to normal since 5/10/2026 06:20 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Posted May 10, 2026 - 06:48 UTC

Investigating

Incident Reference:
1258419
Incident Description:
The PXP Support team noticed that the BankTransferRedirectDeposit transactions through Astropay are hung in RedirectURLCreated State since 5/10/2026 4:58 AM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Start Time
04:58

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted May 10, 2026 - 06:16 UTC
This incident affected: Transaction Processing.
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