BankTransferRedirectDeposit payments hung in RedirectURLCreated state

Incident Report for PXP

Resolved

The approval rate is back to normal since 9/21/2025 6:25 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Posted Sep 21, 2025 - 07:01 UTC

Investigating

Incident Reference:
1180107
Incident Description:
The PXP Support team noticed that the BankTransferRedirectDeposit Deposit transactions through Astropay are getting hung in RedirectURLCreated State since 05:01 AM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Start Time
05:01

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Sep 21, 2025 - 06:00 UTC
This incident affected: Transaction Processing.
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