Incident 1196053 - Service Disruption for BankTransferRedirectDeposit

Incident Report for PXP

Resolved

The issue affecting BankTransferRedirectDeposit has been resolved and services are now operating normally.

End Time ***08:35***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Oct 26, 2025 - 09:43 UTC

Monitoring

We are monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Oct 26, 2025 - 08:53 UTC

Identified

The provider has confirmed that there was internal maintenance conducted on their end. Updates will be provided as more information becomes available.
Posted Oct 26, 2025 - 07:34 UTC

Update

We are continuing to investigate this issue.
Posted Oct 26, 2025 - 05:31 UTC

Investigating

The PXP Support team noticed most of the transactions in the RedirectURLCreated state. The PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.

Start Time ***04:36***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Oct 26, 2025 - 05:30 UTC
This incident affected: Transaction Processing.