Incident 1258487- Service Disruption for VISA/ECMC Deposit/Shift4

Incident Report for PXP

Resolved

The approval rate is back to normal since 5/10/2026 02:29 PM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.

Posted May 10, 2026 - 14:47 UTC

Monitoring

Incident Reference:

1258487

Incident Description:

The PXP Support team noticed that the VISA/ECMC Deposit transactions through Shift4 are hung in AuthoriseCommunicationErrorOccurred State since 5/10/2026 12:18 PM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.

Start Time

12:18

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.

Posted May 10, 2026 - 13:08 UTC

This incident affected: Transaction Processing.