Incident 1323126 - Service Disruption for Visa withdrawal

Incident Report for PXP

Resolved

Resolved: Visa Withdrawal Requests

On 12 October 2026, between 13:11 and 13:17 UTC, Visa withdrawal requests failed when initiatePaymentRequest was sent to PXP, resulting in transactions not being created.

The issue was caused by a configuration change at PXP. The change has since been rolled back, and the issue is resolved.

End Time 13:17

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Oct 12, 2026 - 14:16 UTC
This incident affected: Transaction Processing.
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