Incident 1235144 - Service Disruption for Paysafe

Incident Report for PXP

Resolved

The issue has been resolved, and services are now operating normally. Thank you for your patience.

End Time ***06:14***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Feb 20, 2026 - 18:44 UTC

Monitoring

Provider has identified a technical issue on their side. The approval rate is back to normal since 2/20/2026 6:14:18 PM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Posted Feb 20, 2026 - 18:27 UTC

Investigating

The PXP Support team noticed that most of the transactions were in the AuthoriseErrorReportedByProvider state. The PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Start Time ***5:53***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Posted Feb 20, 2026 - 18:23 UTC
This incident affected: Transaction Processing.