PXP

All Systems Operational

Transaction Processing ? Operational
Value Added Services ? Operational
Token Vault ? Operational
Settlement ? Operational
Reporting ? Operational
Managed File Transfer ? Operational
Help & Support ? Operational
Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 5, 2025

No incidents reported today.

Nov 4, 2025
Incident 1199478 - Service Disruption for card payments through shift4
Resolved - The issue affecting card payments through shift4 has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

End Time 15:14 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 4, 16:28 UTC
Monitoring - Payment processing has returned to normal as of 15:14 UTC. We are actively monitoring the payment process and have identified no issues on the PXP end. We are currently liaising with the provider to investigate this matter further.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 4, 15:26 UTC
Investigating - We are currently investigating a service disruption affecting card payments through shift4. Our teams are working to identify the root cause and will provide an update as soon as we have more information.
Start Time 14:56 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 4, 15:19 UTC
Nov 3, 2025

No incidents reported.

Nov 2, 2025
Incident 1198672 - Service Disruption for Interac eTransfer Deposits
Resolved - The issue affecting Interac eTransfer Deposits has been resolved and services are now operating normally. Proivder has confirmed that during the timeframe, Royal Bank of Canada (RBC), one of Canada’s major banks, was undergoing scheduled maintenance.

End Time 8:22 AM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 2, 09:20 UTC
Monitoring - We are monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved.
Nov 2, 08:54 UTC
Investigating - We are currently investigating a service disruption affecting Interac eTransfer Deposits. Our teams are working to identify the root cause and will provide an update as soon as we have more information.
Start Time ***07:41***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 2, 08:28 UTC
Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
ANYpay Release
Completed - The scheduled maintenance has been completed.
Oct 30, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 09:00 UTC
Scheduled -
Change Reference:
241347
Description:
ANYpay Service Updates - Release 2025.22.1
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 29, 16:06 UTC
ANYpay Release
Completed - The scheduled maintenance has been completed.
Oct 30, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 09:01 UTC
Scheduled -
Change Reference:
241348
Description:
ANYpay Service Updates - Release 2025.22.1
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 29, 16:09 UTC
Oct 29, 2025
ANYpay 2025.22 Release
Completed - The scheduled maintenance has been completed.
Oct 29, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 10:00 UTC
Scheduled -
Change Reference:
204706
Description:
ANYpay Service Updates - Release 2025.22
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 27, 16:46 UTC
Payment Service Release
Completed - The scheduled maintenance has been completed.
Oct 29, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 07:30 UTC
Scheduled -
Change Reference:
239313
Description:
Payments Release 25-22
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 24, 16:01 UTC
Oct 28, 2025
ANYpay 2025.22 Release
Completed - The scheduled maintenance has been completed.
Oct 28, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 10:00 UTC
Scheduled -
Change Reference:
240705
Description:
ANYpay Service Updates - Release 2025.22
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 27, 16:29 UTC
Oct 27, 2025

No incidents reported.

Oct 26, 2025
Incident 1196053 - Service Disruption for BankTransferRedirectDeposit
Resolved - The issue affecting BankTransferRedirectDeposit has been resolved and services are now operating normally.

End Time ***08:35***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 26, 09:43 UTC
Monitoring - We are monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 26, 08:53 UTC
Identified - The provider has confirmed that there was internal maintenance conducted on their end. Updates will be provided as more information becomes available.
Oct 26, 07:34 UTC
Update - We are continuing to investigate this issue.
Oct 26, 05:31 UTC
Investigating - The PXP Support team noticed most of the transactions in the RedirectURLCreated state. The PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.

Start Time ***04:36***

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 26, 05:30 UTC
Oct 25, 2025

No incidents reported.

Oct 24, 2025
Incident 1191939 – Mastercard Settlement Delay
Resolved - We can confirm that the Mastercard settlement issue has now been resolved and we are proceeding with payouts. The outstanding funds will be included in the next regular settlement cycle.
Oct 24, 15:13 UTC
Update - We can confirm that the recent Mastercard settlement issue has been resolved. The root cause was identified and addressed in coordination with our partners, and normal operations have resumed.

All outstanding settlement batches have been successfully resubmitted, and we are now completing the reconciliation process to ensure that all remaining funds are settled to you in the earliest possible settlement window. We will provide a final update once reconciliation is complete and all settlements have been confirmed.

Although this incident was outside of PXP’s direct control, we sincerely apologize for any disruption it may have caused. Thank you for your patience and understanding as we worked with our partners to resolve the issue.
Oct 23, 15:07 UTC
Monitoring - PXP has been in ongoing contact with its external provider and Mastercard to resolve this issue and can confirm that settlements for the most recent daily Mastercard transactions have been received and settled as normal. We are closely monitoring current Mastercard settlements to ensure these are being received as expected. In addition, we are continuing to work with our external provider and Mastercard to resolve missing settlements for the period 15th to 20th October. We are treating this issue with the highest priority and will provide further updates as soon as possible.
Oct 21, 18:53 UTC
Update - Mastercard settlements continue to experience delays due to an ongoing issue on Mastercard’s side. We are continuously working with our provider to resolve the matter and will share further updates as soon as more information becomes available.
Oct 20, 10:05 UTC
Investigating -
Incident Reference:
1191939
Incident Description:
Due to technical issues affecting Mastercard on our provider’s side, Mastercard settlements are experiencing a delay. Our teams are closely working with the provider to resolve the issue and will provide an update as soon as possible.


We apologize for any inconvenience. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 17, 07:00 UTC
Oct 23, 2025
Oct 22, 2025
Incident 1194302 - Service Disruption for 3DS authentication for Mastercard
Resolved - A degradation with 3DS authentication for Mastercard, related to INC 1194302, was observed between 9:30 and 10:54 UTC. This issue has been resolved. Thank you for your patience while we worked to restore full functionality.


For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 22, 11:12 UTC
Incident #1194302 - Payment Service Admin Disruption
Resolved - The issue has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.



For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 22, 10:30 UTC
Monitoring - We experienced service disruption affecting Payment Service Admin between 09:23 and 09:30 UTC. Access has been restored and we are monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Oct 22, 09:44 UTC
← Incident History Powered by Atlassian Statuspage