Resolved -
The issue affecting BankTransferRedirectDeposit has been resolved and services are now operating normally.
End Time ***hh:mm***
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Dec 19, 21:15 UTC
Monitoring -
We see payment processing is back to normal from 20:00 UTC. We will provide a final update once we confirm the issue is fully resolved. Thank you for your patience.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Dec 19, 20:39 UTC
Investigating -
We are currently investigating a service disruption affecting BankTransferRedirectDeposit through Astropay since 17:00 UTC. Provider has confirmed that ACH Colombia is currently facing issues on its side. No issues at PXP end.
Start Time 17:00
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Dec 19, 19:17 UTC
Completed -
The scheduled maintenance has been completed.
Dec 15, 15:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 10:30 UTC
Scheduled -
Change Reference:
249643
Description:
ANYpay Service Updates - Release 2025.25.1
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Dec 15, 10:06 UTC
Completed -
The scheduled maintenance has been completed.
Dec 10, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 10:00 UTC
Scheduled -
Change Reference:
248234
Description:
Service Updates - ANYpay Service Updates - Release 2025.25
Components to Exclude:
["Yes","Transaction Processing, Value Added Services, Token Vault, Settlement, Reporting, Managed File Transfer, Help & Support"]
Environment:
Integration / Test
Anticipated Impact:
Intermittently Unavailable
Requestor:
james.temple@pxp.io No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Dec 8, 10:38 UTC
Completed -
The scheduled maintenance has been completed.
Dec 10, 12:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 07:30 UTC
Scheduled -
Change Reference:
247192
Description:
Payments Release 25-25
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Dec 9, 16:31 UTC
Resolved -
The transaction processing is back to normal since 12/09/2025 10:26 PM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Dec 9, 23:28 UTC
Investigating -
Incident Reference:
1213326
Payment Provider:
AIBMS
Payment Method:
Multiple
Incident Description:
The PXP Support team noticed all transactions in AuthoriseCommunicationErrorOccurred since 22:15 UTC. The PXP technical team is working with provider on the resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH.
Start Time
09/12/2025 22:05
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Dec 9, 22:51 UTC
Completed -
The scheduled maintenance has been completed.
Dec 9, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 10:00 UTC
Scheduled -
Change Reference:
248233
Description:
ANYpay Service Updates - Release 2025.25
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Dec 8, 10:49 UTC
Resolved -
The issue affecting BankTransferRedirectDeposit has been resolved and services are now operating normally.
End Time 03:02 AM UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Dec 7, 05:36 UTC
Identified -
Incident Reference:
1212391
Incident Description:
We are currently investigating a service disruption affecting BankTransferRedirectDeposit through Astropay since 14:25 UTC. Provider has confirmed that Banco Nequi is currently presenting issues on their side.
Impact:
High
Start Time
14:25
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Dec 6, 19:46 UTC