PXP

All Systems Operational

ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Unity Operational
Local Payment Method(s) Operational
MFT - Managed File Transfer ? Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ANYpay Service Updates - Release 2025.06 & 2025.06.1 Apr 7, 2025 09:00-13:00 UTC

Change Reference:
206484
Description:
ANYpay Service Updates - Release 2025.06 & 2025.06.1
Impact:
No impact

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Posted on Apr 02, 2025 - 15:08 UTC

ANYpay Service Updates - Release 2025.07 Apr 9, 2025 11:00-17:00 UTC

Change Reference:
206532
Description:
ANYpay Service Updates - Release 2025.07
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Posted on Apr 03, 2025 - 12:22 UTC

System Maintenance May 13, 2025 07:00-08:00 UTC

Maintenance Details:
• When: May 13, 2025, 07:00–08:00 UTC (scheduled maintenance window)
• Impact: Downtime of approximately 30 minutes within this window

This scheduled enhancement is part of our strategic technology roadmap and represents an investment in our platform's future capabilities. Our engineering team has carefully planned this work during a low-traffic period to minimise the impact. Every precaution has been taken to minimise downtime and mitigate risks.

We understand any interruption is inconvenient. That's why we're giving you advance notice, and our team is standing by to help with any preparations you might need. If you have questions or need assistance ahead of this brief maintenance period, please reach out. Additional reminders will be sent out in the lead up to this maintenance.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Posted on Mar 31, 2025 - 09:15 UTC
Apr 3, 2025

No incidents reported today.

Apr 2, 2025
Adumo - Card Transactions failing in " InitiateRequestProviderCommunicationErrorOccurred" state
Resolved - The approval rate is back to normal since 02/04/2025 15:36 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Apr 2, 15:51 UTC
Investigating -
Incident Reference:
1105130
Payment Provider:
MyGate
Payment Method:
Visa Deposit/ECMC Deposit
Incident Description:
The PXP Support team noticed transactions failing in Communication Error "InitiateRequestProviderCommunicationErrorOccurred" Since 02/04/2025 14:49 UTC. The PXP technical team is coordinating with the provider to resolve this. PXP systems are operating normally.
Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
02/04/2025 14:49

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Apr 2, 15:18 UTC
Shift4 - Card transactions intermittently failing in communication errors
Resolved - This incident has been resolved.
Apr 2, 14:33 UTC
Monitoring - We notice the approval rates have improved since 02/04/2025 13:29 UTC. PXP Systems are operating normally. We are still waiting for a response from the provider to understand the cause of the issue.
Apr 2, 14:11 UTC
Investigating -
Incident Reference:
1105029
Payment Provider:
Shift4
Payment Method:
Visa Deposit
Incident Description:
The PXP Support team noticed that the card transactions through Shift are intermittently failing in AuthoriseCommunicationErrorOccurred State since 02/04/2025 13:05 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH.
Start Time
02/04/2025 13:05 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Apr 2, 13:42 UTC
Payment Service Release
Completed - The scheduled maintenance has been completed.
Apr 2, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 07:30 UTC
Scheduled -
Change Reference:
205382
Description:
Payments Release 25-07
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Mar 31, 14:11 UTC
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Incident 1102980 - Service Disruption for Phone Calls
Resolved - The issue affecting our telecommunications has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Mar 28, 10:13 UTC
Monitoring - A fix has been implemented and we are monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved.

For further information please contact us by email at support@pxp.io or click here to create a ticket.
Mar 28, 10:03 UTC
Identified - Our Telecoms provider has identified the cause of the issue affecting our Telecommunications and are working to resolve this. We will share further updates shortly.

For further information please contact us by email at support@pxp.io or click here to create a ticket.
Mar 28, 09:26 UTC
Investigating - We are currently investigating a service disruption affecting our telecommunications. Our teams are working to identify the root cause and will provide an update as soon as we have more information.

For further information please contact us by email at support@pxp.io or click here to create a ticket.
Mar 28, 09:13 UTC
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
***PIX Deposit *** through ***Directa24*** is Partially Down
Resolved - The approval rate has been back to normal since 3/22/2025 14:13 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Mar 22, 14:17 UTC
Update - We noticed on the provider status page that they are identified a decrease in the conversion rates of Santander payments due to an error on their Home Banking application, affecting Pix transactions. All D24 services are fully functional. We continue to notice the approval rates have not/slightly improved. PXP Systems are operating normally. Updates will be provided as more information becomes available.
Mar 22, 13:52 UTC
Identified -
Incident Reference:
1100501
Payment Provider:
Directa24
Payment Method:
PIX Deposit
Incident Description:
The PXP Support team noticed ***some transactions*** in *** InitiateRequestProviderCommunicationErrorOccurred*** since 3/22/2025 11:41:44 UTC. The PXP technical team is coordinating with the provider to resolve this. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
MEDIUM (Populate impact here if known, if not please remove this line)
Start Time
3/22/2025 11:41:44 AM

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Mar 22, 12:37 UTC
Mar 21, 2025

No incidents reported.

Mar 20, 2025
IPayDeposit - Many transactions hung in Redirect and AbortedByCustomer
Resolved - Due to compliance request from Capitec (One of the largest South Africa Bank), one of our merchants has disabled processing until further notice.
Mar 20, 10:32 UTC
Monitoring - We are consistently monitoring the payments and have contacted the provider to ascertain if there are any issues on their end.
Mar 20, 06:25 UTC
Update - PXP technical team is still coordinating with the Provider for resolution. Updates will be provided as more information becomes available.
Mar 19, 16:07 UTC
Investigating -
Incident Reference:
1099357
Payment Provider:
Ipay
Payment Method:
Ipay Deposit
Incident Description:
The PXP Support team noticed many IPay deposits hung in Redirect and AbortedByCustomer state. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
19/03/2025 13:05 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Mar 19, 14:35 UTC
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