PXP
All Systems Operational
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Unity Operational
Local Payment Method(s) Operational
MFT - Managed File Transfer ? Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Payment Service 25.03 Release Feb 5, 2025 07:30-12:30 UTC
Change Reference:
C-009917
Description:
Service Updates - Payment Service 25.03 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Posted on Feb 03, 2025 - 11:51 UTC
ANYpay Release 2025.03 & 2025.03.1 Feb 5, 2025 09:00-13:00 UTC
Change Reference:
199304
Description:
ANYpay Service Updates - Release 2025.03 & 2025.03.1
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Posted on Feb 03, 2025 - 16:51 UTC
Past Incidents
Feb 5, 2025

No incidents reported today.

Feb 4, 2025
ANYpay Release 2025.03 & 2025.03.1
Completed - The scheduled maintenance has been completed.
Feb 4, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 09:00 UTC
Scheduled -
Change Reference:
199305
Description:
ANYpay Service Updates - Release 2025.03 & 2025.03.1
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Feb 3, 16:55 UTC
ANYpay 2025.02.1 Release
Completed - The scheduled maintenance has been completed.
Feb 4, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 09:01 UTC
Scheduled -
Change Reference:
199119
Description:
Service Updates - ANYpay Service Updates - Release 2025.02.1
Impact:
Intermittently Unavailable.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Feb 3, 13:52 UTC
Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Feb 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 06:00 UTC
Scheduled -
Change Reference:
C-009909
Description:
Database servers maintenance
Impact:
None

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jan 23, 12:03 UTC
Feb 3, 2025
ANYpay 2025.02.1 Release
Completed - The scheduled maintenance has been completed.
Feb 3, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 14:03 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 3, 14:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 14:00 UTC
Scheduled -
Change Reference:
199120
Description:
Service Updates - ANYpay 2025.02.1 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Feb 3, 13:57 UTC
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.

Jan 23, 2025
VISA Deposit/ECMC Deposit/AppleVisaDeposit through Braintree is Down
Resolved - We had troubleshooting bridge call that we had between merchant and provider Braintree - Card payments through Braintree are processing successfully from 17:12 UTC. Processing back to normal after merchant has refreshed the static token, as per Braintree suggestion.
Jan 23, 18:05 UTC
Investigating -
Incident Reference:
1075148
Payment Provider:
Braintree
Payment Method:
VISA Deposit/ECMC Deposit/AppleVisaDeposit
Incident Description:
The PXP Support team noticed all transactions in AuthoriseErrorReportedByProvider, InitiateErrorReportedByProvider, CaptureErrorReportedByProvider, QueryPaymentStateErrorReportedByProvider since 15:54 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH. (Populate impact here if known, if not please remove this line)
Start Time
23/01/2025 15:54

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jan 23, 16:38 UTC
VIPPreferredDeposit through GlobalPayments is Down
Resolved - Provider confirmed they have worked to resolve the latency and deposit failures. The approval rate is back to normal since 23/01/2025 12:15 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Jan 23, 00:55 UTC
Investigating -
Incident Reference:
1074822
Payment Provider:
GlobalPayments
Payment Method:
VIPPreferredDeposit
Incident Description:
The PXP Support team noticed most of the transactions in DepositErrorReportedByProvider since 22:29 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
22/01/2025 10:29 PM UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jan 23, 00:04 UTC
Jan 22, 2025
ANYpay Release
Completed - The scheduled maintenance has been completed.
Jan 22, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 09:56 UTC
Scheduled -
Change Reference:
197852
Description:
ANYpay Service Updates - Release 2025.02
Impact:
Intermittently Unavailable.
Product(s) Affected:
["ANYpay"]
Components to Exclude:
["Yes","Affected: Test Platform"]
Environment:
Integration / Test


Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Jan 20, 09:51 UTC
Payments Release 25-02
Completed - The scheduled maintenance has been completed.
Jan 22, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:30 UTC
Scheduled -
Incident Reference:
C009905
Incident Description:
Payments Release 25-02
Impact:
Populate impact here if known, if not please remove this line
Start Time
07:30

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Jan 20, 15:25 UTC
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