No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket Posted on
Nov 10, 2025 - 16:40 UTC
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket Posted on
Nov 10, 2025 - 13:04 UTC
Completed -
The scheduled maintenance has been completed.
Nov 11, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 10:00 UTC
Scheduled -
Change Reference:
243248
Description:
ANYpay Service Updates - Release 2025.23
Environment::
Production
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Nov 10, 14:07 UTC
Resolved -
The approval rate is back to normal since 11/10/2025 12:53 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Nov 10, 01:01 UTC
Update -
We are actively working with the Provider to resolve this issue. PXP systems are operating normally. Updates will be provided as more information becomes available.
Nov 10, 00:27 UTC
Investigating -
The PXP Support team noticed that the transactions through Shift4 are failing in AuthoriseCommunicationErrorOccurred State since 11/9/2025 9:25 PM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available. Start Time ***21:25***
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 9, 21:57 UTC
Resolved -
The issue affecting BankTransferRedirectDeposit Deposits has been resolved and services are now operating normally since 11/9/2025 11:56:47 AM UTC. Thank you for your patience.
Nov 9, 12:27 UTC
Investigating -
We are currently investigating a service disruption affecting BankTransferRedirectDeposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time 04:13
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 9, 05:37 UTC
Resolved -
The issue affecting Interac eTransfer Deposits and Interac Withdrawals has been resolved and services are now operating normally. Thank you for your patience.
End Time 04:09 AM UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 8, 05:08 UTC
Monitoring -
Provider has confirmed that they were having delays with their Interac Network. We see that the conversion rates are back to normal since 11/8/2025 4:09 AM UTC. We will provide a final update once we confirm the issue is fully resolved.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 8, 04:41 UTC
Investigating -
We are currently investigating a service disruption affecting Interac eTransfer Deposit and Interac Withdrawals. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time 12:50 AM UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 8, 01:42 UTC
Resolved -
The issue affecting iPay Deposit has been resolved and services are now operating normally. Provider has confirmed the issue was due to one of their participating banks going down. Thank you for your patience.
End Time 11/8/2025 1:24 AM UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 8, 01:54 UTC
Identified -
The provider confirms that Capitec Pay is experiencing technical issues on their side. We will provide an update once we confirm the issue is fully resolved.
Nov 8, 00:30 UTC
Investigating -
We are currently investigating a service disruption affecting ***iPayDeposit***. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time ***23:11***
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 8, 00:25 UTC
Resolved -
The provider has confirmed that the services have been restored. The approval rate is back to normal since 11/6/2025 8:20 PM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Nov 6, 21:51 UTC
Investigating -
The PXP Support team has observed that there have been no Sightline Deposit transactions since 05:30 PM UTC, and Sightline Withdrawals are encountering failures in Provider communication error state. The Provider Sightline has confirmed that there is a Service Outage on their side. PXP systems are operating normally. Updates will be provided as more information becomes available. Start Time ***17:30***
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 6, 19:43 UTC
Resolved -
Due to a technical issue, we experienced a delay while processing state notifications to merchants between 05/11/2025 (19:40 - 20:45) UTC. This is now resolved and transactions processing as normal.
End Time 20:45 UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 6, 10:08 UTC
Resolved -
The approval rate is back to normal since 11/5/2025 8:31 PM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Nov 5, 21:23 UTC
Identified -
The provider has confirmed they are currently encountering issues with their AVT. Their technical team is actively addressing the matter. We will provide a final update once we confirm the issue is fully resolved.
Nov 5, 18:12 UTC
Investigating -
We are currently investigating a service disruption affecting Flash1VoucherDeposit. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time ***17:29***
For further information, please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 5, 17:51 UTC
Resolved -
This incident has been resolved.
Nov 5, 11:24 UTC
Identified -
Incident Reference:
1200000
Acquirer
Omnipay
Incident Description:
There may be a settlement delay for Omnipay transactions dated 05/11/2025, due to a submission failure.
Impact:
Possible 24 hour settlement delay for transactions taken on 5th November 2025
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 5, 09:29 UTC
Resolved -
The issue affecting card payments through shift4 has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.
End Time 15:14 UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 4, 16:28 UTC
Monitoring -
Payment processing has returned to normal as of 15:14 UTC. We are actively monitoring the payment process and have identified no issues on the PXP end. We are currently liaising with the provider to investigate this matter further.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 4, 15:26 UTC
Investigating -
We are currently investigating a service disruption affecting card payments through shift4. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time 14:56 UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 4, 15:19 UTC
Resolved -
The issue affecting Interac eTransfer Deposits has been resolved and services are now operating normally. Proivder has confirmed that during the timeframe, Royal Bank of Canada (RBC), one of Canada’s major banks, was undergoing scheduled maintenance.
End Time 8:22 AM
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 2, 09:20 UTC
Monitoring -
We are monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved.
Nov 2, 08:54 UTC
Investigating -
We are currently investigating a service disruption affecting Interac eTransfer Deposits. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time ***07:41***
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 2, 08:28 UTC
Completed -
The scheduled maintenance has been completed.
Oct 30, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 09:00 UTC
Scheduled -
Change Reference:
241347
Description:
ANYpay Service Updates - Release 2025.22.1
Impact:
No impact is anticipated.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 29, 16:06 UTC
Completed -
The scheduled maintenance has been completed.
Oct 30, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 09:01 UTC
Scheduled -
Change Reference:
241348
Description:
ANYpay Service Updates - Release 2025.22.1
Impact:
Intermittently Unavailable
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 29, 16:09 UTC
Completed -
The scheduled maintenance has been completed.
Oct 29, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 10:00 UTC
Scheduled -
Change Reference:
204706
Description:
ANYpay Service Updates - Release 2025.22
Impact:
Intermittently Unavailable
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 27, 16:46 UTC
Completed -
The scheduled maintenance has been completed.
Oct 29, 12:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 07:30 UTC
Scheduled -
Change Reference:
239313
Description:
Payments Release 25-22
Impact:
No impact is anticipated.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket
Oct 24, 16:01 UTC