Resolved -
This incident has been resolved.
Nov 25, 09:29 UTC
Identified -
The majority of transactions for BIN '520589' are declining with the response of 'TX NOT PERMITTED', We are aware of this situation and are currently investigating with the Acquirer. As soon as we have more information we will share this with you.
Nov 22, 15:55 UTC
Resolved -
The issue affecting Interac eTransferDeposit has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.
End Time 11/23/2025 01:49 PM UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 23, 15:09 UTC
Investigating -
We are currently investigating a service disruption affecting Interac eTransferDeposit. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time 12:22 PM UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 23, 13:28 UTC
Resolved -
The previously reported issue impacting Interac eTransfer Deposit has been fully resolved. All services have returned to normal operation following the completion of maintenance, and transactions have been processing as expected since 11/23/2025 at 10:30 AM UTC.
Nov 23, 12:31 UTC
Identified -
We have received a notification from the provider saying that Interac is affected due to a scheduled maintenance. We will provide an update as more information becomes available.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 23, 10:07 UTC
Investigating -
We are currently investigating a service disruption affecting Interac eTransferDeposit. We are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time 07:02 AM UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 23, 08:04 UTC
Resolved -
The issue affecting BankTransferRedirect Deposit and PIX Deposit has been resolved and services are now operating normally.
End Time 02:00 PM
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 18, 16:34 UTC
Identified -
Provider has confirmed that this is due to WAF provider (Cloudflare) experiencing issues with its platform. We are closely monitoring this and will provide more updates once it becomes available.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 18, 14:07 UTC
Update -
We are continuing to investigate this issue.
Nov 18, 14:03 UTC
Investigating -
We have noticed another drop in approval rate between 12:22 AM UTC to 12:51 AM UTC. Approval rates have improved since and we will continue to monitor. Updates will be provided as more information becomes available. PXP Systems are operating normally.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 18, 12:59 UTC
Monitoring -
We continue to notice the approval rates have improved since 12:11 AM UTC. PXP Systems are operating normally. Updates will be provided as more information becomes available.
Nov 18, 12:29 UTC
Identified -
We are currently investigating a service disruption affecting BankTransferRedirectDeposit through Astropay and PIX Deposit through Directa24 since 11:32 AM UTC. Provider has confirmed that their WAF provider (Cloudflare) is experiencing issues with its platform.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 18, 12:26 UTC
Resolved -
The issue affecting PayPal has been resolved and services are now operating normally.
End Time 12:11 AM UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 18, 13:01 UTC
Monitoring -
We continue to notice the approval rates have improved since 12:11 AM UTC. PXP Systems are operating normally. Updates will be provided as more information becomes available.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 18, 12:28 UTC
Identified -
We are observing transactions through PayPal failing in communication errors since 11:32 AM UTC. PayPal has confirmed that they are experiencing a system issue that may be impacting REST APIs, Braintree, Venmo in the Production Environment. Updates will be shared as more information becomes available.
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.
Nov 18, 12:13 UTC